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eFSR – Customer Expectation

eFSR – Customer Expectation. Fast Response & reduction in processing Time Better Field Service Quality Qualitative Authentication & Validation Effective Reports Effective Tracking. MAHINDRA way …………. MAHINDRA way of Providing Solution. eFSR – Fresh Innovative IT Tool (To Record PM).

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eFSR – Customer Expectation

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  1. eFSR– Customer Expectation Fast Response & reduction in processing Time Better Field Service Quality Qualitative Authentication & Validation Effective Reports Effective Tracking

  2. MAHINDRA way …………..

  3. MAHINDRA way of Providing Solution eFSR – Fresh Innovative IT Tool (To Record PM) Current Service Portal Mobile Application Customer Interface / Reports

  4. Functional Module Failed (Telecom) DG Site Complaint MAGIEC CRO

  5. On Job Service Recording….

  6. POWEROLSUVIDHA Infrastructure MAGIEC Customer M& M

  7. QUALITY Monitoring MAGIEC billing Income Billing (Reduction in Processing time 80%) Expense Billing (Reduction in Processing time 80%) PDF report For Customer

  8. Thank You!

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