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Developed by market research specialists, Update Field Services specializes in gathering information . We prepare the ground for your studies involving B2B and B2C targets and can also set up and deploy your international projects, whether France is included in your study or not. Presentation.

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  1. Developed by market research specialists, Update Field Services specializes in gathering information. We prepare the ground for your studies involving B2B and B2C targets and can also set up and deploy your international projects, whether France is included in your study or not.

  2. Presentation Global expertise International representativeness A single contact for each study

  3. Update Field Services offers services adapted to your requirements in order to efficiently prepare the ground for your studies Tools Telephone CATI: 259 positions in Europe 8 monitoring and control centers. Automatic telephone number dialing. Predictive calls (Germany). CATI software, including Voxco Vcc. Broadband Internet at all workstations. High level of data security. Face to face: 1873 interviewers in Europe National country coverage. Local coordination with 1 team leader for 15 to 20 interviewers. Professional interviewers (not students). Home-based, street-based, shop-based and specifically arranged (CAWI) sessions. 5 proofreading and monitoring centers (at least 30% of surveys are checked). Centralized data entry and coding. Focus Groups – Gang Survey – Individual interviews: More than 15 studios in Europe Focus group rooms of between 10 and 42m2. Client feedback rooms of between 10 and 18m2. Two-way mirrors. Audio-video DVD recording. Video streaming. Multilingual simultaneous translation. Computerized note-taking. Equipped kitchens – quality catering services. B2B and B2C study target recruitment. Online studies Using our panel of over 50,000 respondents or the address databases of our clients. Quantitative studies using the software platform EFS Survey or using a client platform. Setting up discussion forums on the Internet. Bulletin board with publication of videos, photos, articles, etc. Ad hoc telephone recruitment for your online studies (CATI to Web).

  4. Services On-line • For the purpose of guaranteeing you high-quality work at each stage of the project our fieldwork is covered by EphMRA and ESOMAR.

  5. Example of a mystery survey: Example of online study: Example of a quantitative face to face survey: Example of a qualitative face to face survey: Example of a CAWI / CATI survey: • Quantitative study in 5 countries. • Germany, Spain, France, Italy and the United Kingdom. • 175 interviews lasting 20 minutes. • Target interviewed: vascular surgeons. • Update Health 33% of our turnover and is the main area of our company. • Faced with the specific nature of the medical world, our experience enables us to give you our guarantee that your survey will be precisely controlled and our assurance of impeccable quality when carrying out your fieldwork. • Your project will be handled by project managers, team leaders and specialist researchers who have been trained to provide an appropriate response to your needs. • Ipsos Healthcare, BVA Healthcare, A+A, Synovate Healthcare, Tevax, TMTG, Occurrence Santé… more and more companies are entrusting us with running their medical fieldwork, and we hope that you will join them soon. • Quantitative study in France (multiregional). • Organisation of 100 mystery visits to pharmacies (60 minutes). • Evaluation of the consistency of the pharmacy network. • Example of control: POS advertising, availability, customer reception, advice… • -Quantitative study in France. • Point of view of 370 doctors on margarine. • Target interviewed: 200 generalists, 110 gynaecologists, 60 cardiologists • Quantitative study in 3 countries. • Germany, Spain and France. • 180 interviews lasting 60 minutes. • Target interviewed: pneumonologists • Qualitative study in France. • Organisation of 10 individual interviews of 60 minutes, 6 of them on the • ward and 4 at the respondents’ homes. • Recruitment of 10 people affected by HIV and receiving initial antiretroviral treatment for more than 6 months.

  6. The advantages Update France can offer you: Our clients are our benchmark ... Centralised coordination of your projects: a single contact for all the countries you wish to include in your study. Professional interviewers who are natives to the countries you wish to include in your study. Homogenised quality standards to guarantee that your quality requirements are met. A company which focuses heavily on the internationalisation of study fieldwork.

  7. Repartition of our activity Conclusion • Thanks to a strong experience, Update Field Services developed the necessary expertness and knowledge to realize your field in every economic sector. • Hoping that you will soon join our list of clients, we thank you for the attention you gave us. • For more information don’t hesitate to visit our website : • www.updatefrance.fr

  8. Yannick Baduel • Associate Director • Pauline Gauthron Associate Director Mob: 00 33 (0)6 87 56 23 62 Tel.: 00 33 (0)1 83 62 13 64 E-mail: yannick.baduel@updatefrance.fr pauline.gauthron@updatefrance.fr • Web: www.updatefrance.fr

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