1 / 6

Web based Online Tools Discussion Forums - Technical discussions.

Rapid Action Program @ Speed of Thought. OUR COLLABORATION TOOL How do we manage continuous communication and close team work between users and the development team ?. Web based Online Tools Discussion Forums - Technical discussions. Help Desk - Problem Reporting.

sgilliam
Download Presentation

Web based Online Tools Discussion Forums - Technical discussions.

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Rapid Action Program @ Speed of Thought OUR COLLABORATION TOOL How do we manage continuous communication and close team work between users and the development team ? • Web based Online Tools • Discussion Forums - Technical discussions. • Help Desk - Problem Reporting. • Chat - Instant messaging. • Links to Project Management- Progress Monitoring & Tracking and to Data Warehousing and Mining. • Availability of tools and advantages • Internet deployment - access anytime and anywhere. • No investment in software license – open source. • Works from a web portal with MySQL database backend. • Appoint a Forum Administrator, invite participants as required. • Can be fine tuned to a particular project’s specific needs. • Site access through user ID and passwords. • Service Turn Around Times. • Normal response time 8 hrs and less. • 24x7x365 Help Desk. • Special ‘Weekend’ implementation schedules.

  2. Rapid Action Program @ Speed Of Thought Discussion Forum • Discussion Forums • Conduct online technical conferencing. • Web based implementation - access anytime,anywhere. • Different zones for different topics. • Automatic E-mail notification to all participants. • Secure & Private discussion rooms. • All content stored for future reference. (e.g. JC Forum). • Tool used successfully for: • German Open Source Projects. • Content Management Systems development. • Full Life Cycle Development Projects. • Supervalu/DSG E-Commerce Website Project

  3. RAP@SOT - Discussion Forum

  4. Rapid Action Program @ Speed Of Thought Help Desk • Help Desk. • Can be used for post implementation reporting problems. • Web based implementation – access anytime, anywhere. • Automatic E-mail notification. • Allow two way communication - Developer & Help Requestor. • Automatic time based escalation process. • Service documentation and Turn Around Time records and • statistics. • Knowledge Management component – data warehousing and • data mining link in Help Desk (under construction). • Used Successfully for: • Annual Maintenance contracts related activity • As Help Desk for SCM product

  5. Rapid Action Program@ Speed of Thought Help Desk - 2

  6. Thank You

More Related