Mining Group Gold

1. Mining Group Gold Team Dynamics

2. Stages of Team Development • Forming • Storming • Norming • Performing

3. Forming Stage • Excitement • Anxiety • Testing • Dependence • Trust

4. Storming Stage • Resistance to different approaches • Sharp attitude changes • Competitiveness and defensiveness • Tension and disunity

5. Norming Stage • Increased satisfaction • Developing trust and respect • Giving feedback to others • Sharing responsibilities • Making decisions

6. Performing Stage • High level of interaction • Increased performance • Members comfortable with each other • Confident and optimistic

7. Team Member Roles TASK dynamics and task roles ask: “What?” and “Why?” PROCESS dynamics and process roles ask: “How?”

8. Task Roles • Information giver • Information seeker • Initiator • Opinion giver • Elaborator • Consensus seeker • Clarifier • Standard setter • Representative

9. Process Roles • Encouraging • Gatekeeping • Listening • Harmonizing • Yielding • Accepting • Supporting

10. Communication Process Sender Receiver Encodes Decodes Message

11. Communication Barriers • Facts • Feelings • Values • Opinions

12. Overcoming Communication Barriers • Seek first to understand • Seek then to confirm • Seek then to be understood

13. Feedback

14. Causes of Team Conflict – Differences • Personality • Values • Perspective • Goals • Culture

15. Conflict Strategy – Competition • When quick action is necessary • When unpopular actions must be implemented • When you know you’re right • When options are not possible

16. Conflict Strategy – Collaboration • When you can’t compromise • When you’re learning • When you need to merge different views • When you want to gain commitment • When you want to improve relationships

17. Conflict Strategy - Avoidance • When a more important issue is pressing • When you need to let people cool down • When you need more information • When others can resolve the conflict more effectively

18. Conflict Strategy - Accommodation • When you find that you’re wrong • When issues are more important to others

19. Conflict Strategy – Compromise • When opponents are committed to different ends • When you want to achieve temporary settlements to complex issues • When you want a solution quickly

20. Steps to Managing Team Conflict • Set goals • Consider options • Remove barriers • Make agreements

21. Decision Making Strategy • Clarify purpose • Establish criteria • Generate options • Compare options • Identify risks • Rank risks • Make the decision

22. How will we make decisions? • Decision by authority • Decision by minority • Decision by majority • Decision by consensus • Decision by unanimity

23. Problem Solving Strategy • Define the problem • Identify the future state • Identify driving and constraining forces • Analyze forces • Identify measures of success • Develop plan of action • Implement • Follow - up

24. Self-Authorized Team Leadership - Assumptions • All team members practice some degree of self-authorized leadership. • Self-authorized leadership is applicable to all team members. • Not all team members are effective self-authorized leaders. • Self-authorized leadership can be developed.