1 / 30

NCVTS Help & Support Customer Portal

NCVTS Help & Support Customer Portal. Objectives. Highlight ways to maximize your Customer Portal experience Review how to r egister for an account Discuss Customer Portal t roubleshooting t ips. Customer Portal Resources. Customer Portal Resources.

shaine-robinson
Download Presentation

NCVTS Help & Support Customer Portal

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. NCVTS Help & Support Customer Portal

  2. Objectives • Highlight ways to maximize your Customer Portal experience • Review how to register for an account • Discuss Customer Portal troubleshooting tips

  3. Customer Portal Resources

  4. Customer Portal Resources • Top 7 Opportunities the Customer Portal Provides: • Find Answers • Ask Questions • Receive Additional Training • Share Expertise • Review Available Letter Templates • Present Enhancement Requests • Watch VTS Webinars

  5. Ask a Question • Ask questions directly to Power Users and DOR • Follow specific threads to receive email alerts when answers or replies are sent

  6. Ask Questions

  7. Find Answers • Search for Information by Topic • Review FAQs • Review County User Resources • Review Answers to Questions on Community Forums

  8. Find Answers • Not sure where to find information? • Keyword searches will pull resources from the solutions page and community forums on your topic of choice

  9. Find Answers

  10. Receive Additional Training • Training Resources on the Customer Portal include: • NCVTS User Manual • County User Training Manual • Quick Reference Card • Tutorials • Reports • Written • Video

  11. Share Expertise • Post to the Tips and Tricks Forum • Respond to County User Questions

  12. Review Available Letter Templates • UDR Template • Additional Body Type Template • Antique Vehicle Template • Trailer & RV Template • Add Tax District File Format – Send to DOR when complete • Mail Check Back Letter

  13. Present Enhancement Requests • Post your Enhancement Requests to the Future Enhancement Requests Forum • 21 Enhancement Requests and counting!

  14. Watch VTS Webinars Previous Webinars • NCVTS Enhancements • DOR Finance Reports • NCVTS County Reports • Getting Started w/ NCVTS • Correspondence and Document Management • Situs Batch and Situs Upload • DOR Business Issues • Refresher: Adjustments, Prorationsand Reports • Upload Report • June Updates and Fixes • August Refresher Webinar

  15. Watch VTS Webinars Previous Webinars • County Administrator • NCID • Data Validation • Workflow Queues • Question and Answer Session • Customer Portal • Adjustments, Exemptions, Prorations and Refunds • NCVTS Re-launch • Pre-Billing Webinar • Incremental Data Load • July Updates and Fixes

  16. Register for an Account

  17. Register for an Account • You will need to register to sign-into the portal Step 1: Click the “Sign up with us” button

  18. Register for an Account • Step 2: Enter your information into the “Full Name” and “Email” fields • Step 3: Enter in the security words in the box below • Step 4: Click Register

  19. Register for an Account • Once you register you will see this message • You will need to retrieve your activation link from the email address you provided Your Email Address

  20. Register for an Account • Step 5: Open Your Email Account and click the registration link OR copy and paste the registration link into your internet browser

  21. Register for an Account • Step 6: Next, activate you account by entering information into the “Full Name”, “Password”, and “Confirm Password” fields • Step 7: Click the “Activate & login” button

  22. Register for an Account • You will now be logged into the system and will receive a confirmation message that you account has been activated

  23. Customer Portal Trouble Shooting

  24. Customer Portal Troubleshooting • Tip #1 • Whitelist support@farragut.freshdesk.com in your address book to receive your registration activation and email alerts

  25. Customer Portal Troubleshooting • Tip #2 • Respond to forum posts as opposed to email alerts

  26. Customer Portal Troubleshooting • Tip #3 • If you have a new question, start a new topic as opposed to asking your question as a reply to an existing question

  27. Customer Portal Troubleshooting • Tip #4 • Perform a keyword search to see if an answer already exists for your question before posting

  28. Customer Portal Troubleshooting • Tip #5 • Review announcements to see alerts concerning new material, system outages and other pertinent information

  29. Customer Portal Troubleshooting • Tip #6 • Follow posts to receive email alerts when a response is made to a particular topic

  30. Customer Portal Troubleshooting • Tip #7 • Perform a keyword search on a particular page by clicking Ctrl + F on your keyboard • This is particularly useful on the FAQ pages

More Related