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42projects

42projects. develop a culture of trust and innovation. Ross Smith, Director of Test Microsoft Lync Team. who am i ?. our world is changing new workforce management capabilities organizational trust games and play. how to build a culture of creativity and innovation. IMAGINE.

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42projects

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  1. 42projects develop a culture of trust and innovation Ross Smith, Director of Test Microsoft Lync Team

  2. who am i?

  3. our world is changingnew workforcemanagement capabilitiesorganizational trustgames and play how to build a culture of creativity and innovation

  4. IMAGINE 1979 Baltimore Inner Harbor

  5. 7 billion humans 1804 – 1 billion 1927 – 2 billion 1960 – 3 billion 2023 – 8 billion 2041 – 9 billion 2081 – 10 billion

  6. In a global village of 100 61 would be Asian (20 Chinese, 17 Indian),11 would be from Europe… and 70 would be gamers… Global Shift: Diverse and Distributed Workforces

  7. By 2022, everyone under 25 is a Digital Native

  8. By 2050: 1/5th of the world will be age 60+ - 2x today China more 65+ than entire US population

  9. 69% of kids age 2-5 can use a mouse, but only 11% can tie their shoelaces

  10. 47% work beyond regular business hours32% do personal activities at work Global Shift: Blurred Work and Life

  11. 68.7 million US social gamers in 2011 18 - 24 year olds send and receive 110 texts a dayon average …

  12. Gen Y and Millenials want: • 1. Freedom • 2. Customization • 3. Scrutiny • 4. Integrity • 5. Collaboration • 6. Entertainment • 7. Speed • 8. Innovation

  13. “I feel like I’m underutilized” Talking to Mary Beth

  14. It wasn’t just Mary Beth We’re different and want to do more

  15. And it wasn’t just our team… Today’s workforce is underutilized and not engaged 29% engaged 55% passively disengaged 16% actively disengaged - Gallup

  16. + our approach?

  17. 42Projects • management innovation • organizational trust • collaborative play and fun www.42projects.org

  18. + how do we innovate in the way we manage?

  19. trust 10% increase in trust “feels like” 36% pay raise Note: research indicates almost double for women employees

  20. +trust ….like freedom and air Complete confidence that a person or organization will consistently try to do what is right in every given situation.

  21. building trust

  22. establish structure

  23. develop regular practices

  24. facilitate interactions

  25. transcend global culture

  26. enable interpersonal confrontations and mutual engagements

  27. offer opportunity for commitments, promises, offers, requests

  28. support risk and vulnerabilities

  29. test uncertainties

  30. flow anxiety flow challenge boredom skill

  31. trust is foundational to innovation

  32. freedom to fail

  33. collaboration

  34. tolerance for risk

  35. rapid prototyping and iteration

  36. ad hoc experimentation

  37. positive deviance

  38. + how to build trust?

  39. an activity

  40. Trust Behaviors Don’t keep secrets Praise publicly, Correct privately Be Transparent Admit mistakes and take visible blame Empower Others

  41. top trust influencing behaviors…. Brainstorm

  42. A Trust Framework INTEGRITY COMMUNICATION Accountability Predictability Empathy Transparency Inclusion Honesty TRUST

  43. changing culture Feelings Thoughts Culture Actions

  44. industrial revolution

  45. creative class

  46. work

  47. workforce

  48. workplace

  49. work product

  50. + using games and play at work

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