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311 Telecom Information

311 Telecom Information. CRM Vendor Briefing January 22, 2010. Agenda. Current Telecom Environment Planned Telecom Environment Questions. Current Telecom Environment. Current Telecom Environment. Cisco Call Manager / Cisco Voice Portal Genesys Avaya G3R Nice – call recording

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311 Telecom Information

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  1. 311 Telecom Information CRM Vendor Briefing January 22, 2010

  2. Agenda • Current Telecom Environment • Planned Telecom Environment • Questions

  3. Current Telecom Environment

  4. Current Telecom Environment • Cisco Call Manager / Cisco Voice Portal • Genesys • Avaya G3R • Nice – call recording • NXi – TDD • Symon - Display

  5. Planned Telecom Environment

  6. Planned Telecom Environment • Avaya S8720 Phone System • Cisco Call Manager • Verint (Witness) Call Recording • Verint (Blue Pumpkin) Workforce Mgmt • NXi – TDD • Symon - Display

  7. Questions?

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