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DRAFT – this is only a starting point for discussion with the CLECs

DRAFT – this is only a starting point for discussion with the CLECs. Qwest Proposed Process for Changes to Documentation Product Catalog October 5, 2001 Presented by Susie Bliss, Director of Process Qwest Wholesale Service Delivery.

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DRAFT – this is only a starting point for discussion with the CLECs

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  1. DRAFT – this is only a starting point for discussion with the CLECs Qwest Proposed Process for Changes toDocumentationProduct Catalog October 5, 2001Presented by Susie Bliss, Director of Process Qwest Wholesale Service Delivery

  2. DRAFT – this is only a starting point for discussion with the CLECs Qwest Proposed ProcessAgendaReview Proposed ProcessReview Feedback ReceivedDetermine Next Steps

  3. DRAFT – this is only a starting point for discussion with the CLECs Qwest’s Product Catalog (PCAT) Review Logistics • Web Site Design Parameters: • PCAT Review is most closely associated with Change Management Process (CMP) • Review PCAT should reside on the CMP web site within the qwest.com/wholesale web site • Final PCATs are posted within the Product and Services menu • Review and Final PCATs are closely associated with notification – links should be established between the CLEC Notice site, the CMP site and the Product & Services sites. This is only a graphic doesn’t reflect anything

  4. DRAFT – this is only a starting point for discussion with the CLECs Qwest’s Product Catalog (PCAT) Review Logistics • Wholesale Home Page • CMP is found through two areas • Horizontal Drop Down Navigation • Main Text Area

  5. CMP • Introduction • Archive • Calendar • Team Meetings • Change Requests • Product/Process • Systems • CMP Redesign • FAQ’s • PCAT Review • OSS Hours of Availability • Release Notifications • Upcoming CMP Events • Other System Links • IMA EDI • IMA GUI • CEMR DRAFT – this is only a starting point for discussion with the CLECs Qwest’s Product Catalog (PCAT) Review Logistics PCAT Review Access The PCAT Review Materials will be found through the Left Hand Navigation on the CMP Site Must insure that Review PCAT is included in here

  6. CMP • Introduction • Archive • Calendar • Team Meetings • Change Requests • Product/Process • Systems • CMP Redesign • FAQ’s • PCAT Review • OSS Hours of Availability • Release Notifications • Upcoming CMP Events • Other System Links • IMA EDI • IMA GUI • CEMR DRAFT – this is only a starting point for discussion with the CLECs Qwest’s Product Catalog (PCAT) Review Logistics • The PCAT Review page: • Summarizes the purpose of the Review PCAT. • Provides specific directions on how to complete a review. • Displays an index of the document issue date and the initial due date for feedback. • Shows how customers can submit comments. • Directs customers to how they can view and submit further comments after the 30 day cycle. • Allows customers to “click on final PCATs. • Reminds customers about archived notification information. PCAT Review PCAT review is a document highlighting, in the document, as to what “updates” have been made to the document. The source or reason for any changes are also noted on the document. The PCAT Review gives customers a formal way to understand the changes, comment within 30 days on the highlighted information, and gives Qwest a more streamlined way to receive, track and respond to customer feedback. PCAT Review Process For specific directions on how to complete the PCAT review click here PCATs In Review Issue Date Subject Feedback Due Download Format October 3, 2001 Collocation October 15, 2001 Word PDF October 3, 2001 Sub Loop October 15, 2001 Word PDF October 3, 2001 UNE-P October 18, 2001 Word PDF October 5, 2001 Resale Pal October 20, 2001 Word PDF Submitting Your Comments on PCATs in Review To Submit Your Comments on a Specific Review PCAT click here Where Do I Find a PCAT Once It Becomes Officially Effective Completed PCATs are found within the Products and Services site Interconnection Products click here Resale Products click here Where Do I Find Notifications Regarding Review PCATs or Final PCATs All CLEC customer notices are archived for your reference within the Training and Notices section of this site. For quick reference click here

  7. CMP • Introduction • Archive • Calendar • Team Meetings • Change Requests • Product/Process • Systems • CMP Redesign • FAQ’s • PCAT Review • OSS Hours of Availability • Release Notifications • Upcoming CMP Events • Other System Links • IMA EDI • IMA GUI • CEMR DRAFT – this is only a starting point for discussion with the CLECs Qwest’s Product Catalog (PCAT) Review Logistics • To see the changes that are being made, customers need to click on the PCAT review section PCAT Review PCAT review is a document highlighting, in the document, as to what “updates” have been made to the document. The source or reason for any changes are also noted on the document. The PCAT Review gives customers a formal way to understand the changes, comment within 30 days on the highlighted information, and gives Qwest a more streamlined way to receive, track and respond to customer feedback. PCAT Review Process For specific directions on how to complete the PCAT review click here PCATs In Review Issue Date Subject Final Review Due Download Format October 3, 2001 Collocation October 15, 2001 Word PDF October 3, 2001 Sub Loop October 15, 2001 Word PDF October 3, 2001 UNE-P October 18, 2001 Word PDF October 5, 2001 Resale Pal October 20, 2001 Word PDF Submitting Your Comments on PCATs in Review To Submit Your Comments on a Specific Review PCAT click here (this will be routed to Service Delivery’s PMO as a pre-designed email target) Where Do I Find a PCAT Once It Becomes Officially Effective Completed PCATs are found within the Products and Services site Interconnection Products click here Resale Products click here Where Do I Find Notifications Regarding Review PCATs or Final PCATs All CLEC customer notices are archived for your reference within the Training and Notices section of this site. For quick reference click here

  8. DRAFT – this is only a starting point for discussion with the CLECs Qwest’s Product Catalog (PCAT) Review Logistics • The PCAT Review clicker will then display the document and the changes to the document will be highlighted in green as shown here. • If customers want to download the information to their PC, and make changes, they need to: Graphic not yet generated as of 9/28/01

  9. CMP • Introduction • Archive • Calendar • Team Meetings • Change Requests • Product/Process • Systems • CMP Redesign • FAQ’s • PCAT Review • OSS Hours of Availability • Release Notifications • Upcoming CMP Events • Other System Links • IMA EDI • IMA GUI • CEMR DRAFT – this is only a starting point for discussion with the CLECs Qwest’s Product Catalog (PCAT) Review Logistics PCAT Review PCAT review is a document highlighting, in the document, as to what “updates” have been madeto the document. The source or reason for any changes are also noted on the document. The PCAT Review gives customers a formal way to understand the changes, comment within 30 days on the highlighted information, and gives Qwest a more streamlined way to receive, track and respond to customer feedback. PCAT Review Process For specific directions on how to complete the PCAT review click here PCATs In Review Issue Date Subject Final Review Due Download Format October 3, 2001 Collocation October 15, 2001 Word PDF October 3, 2001 Sub Loop October 15, 2001 Word PDF October 3, 2001 UNE-P October 18, 2001 Word PDF October 5, 2001 Resale Pal October 20, 2001 Word PDF Submitting Your Comments on PCATs in Review To Submit Your Comments on a Specific Review PCAT click here (this will be routed to Service Delivery’s PMO as a pre-designed email target) Where Do I Find a PCAT Once It Becomes Officially Effective Completed PCATs are found within the Products and Services site Interconnection Products click here Resale Products click here Where Do I Find Notifications Regarding Review PCATs or Final PCATs All CLEC customer notices are archived for your reference within the Training and Notices section of this site. For quick reference click here • If customers want to provide comments to Qwest, they can click here and…

  10. CMP • Introduction • Archive • Calendar • Team Meetings • Change Requests • Product/Process • Systems • CMP Redesign • FAQ’s • PCAT Review • OSS Hours of Availability • Release Notifications • Upcoming CMP Events • Other System Links • IMA EDI • IMA GUI • CEMR DRAFT – this is only a starting point for discussion with the CLECs Qwest’s Product Catalog (PCAT) Review Logistics • Qwest will then: • Direct the comments to one source. • Send an acknowledgement to the customer that we have received their comments. • Post the comments on the web-site so all customers can review. • Minor modifications or corrections will be completed within 15 days of the end of the 30 day comment cycle. • Significant changes will be proposed through the CMP process with Qwest and the customer collaborating on the changes and time line for the proposed changes • All responses posted on the web-site. PCAT Review PCAT review is a document highlighting, in the document, as to what “updates” have been madeto the document. The source or reason for any changes are also noted on the document. The PCAT Review gives customers a formal way to understand the changes, comment within 30 days on the highlighted information, and gives Qwest a more streamlined way to receive, track and respond to customer feedback. PCAT Review Process For specific directions on how to complete the PCAT review click here PCATs In Review Issue Date Subject Final Review Due Download Format October 3, 2001 Collocation October 15, 2001 Word PDF October 3, 2001 Sub Loop October 15, 2001 Word PDF October 3, 2001 UNE-P October 18, 2001 Word PDF October 5, 2001 Resale Pal October 20, 2001 Word PDF Submitting Your Comments on PCATs in Review To Submit Your Comments on a Specific Review PCAT click here (this will be routed to Service Delivery’s PMO as a pre-designed email target) Where Do I Find a PCAT Once It Becomes Officially Effective Completed PCATs are found within the Products and Services site Interconnection Products click here Resale Products click here Where Do I Find Notifications Regarding Review PCATs or Final PCATs All CLEC customer notices are archived for your reference within the Training and Notices section of this site. For quick reference click here

  11. CMP • Introduction • Archive • Calendar • Team Meetings • Change Requests • Product/Process • Systems • CMP Redesign • FAQ’s • PCAT Review • OSS Hours of Availability • Release Notifications • Upcoming CMP Events • Other System Links • IMA EDI • IMA GUI • CEMR DRAFT – this is only a starting point for discussion with the CLECs Qwest’s Product Catalog (PCAT) Review Logistics • Where to find a Final PCAT • Users will be able to access Final PCATs from the CMP site in addition to the Product Catalog front door. • Here they will find all the products under the drop down menu. When a PCAT is accessed in this manner they will not see green highlights. These are considered final PCATs. • If customers want to provide further comments, they need to - PCAT Review PCAT review is a document highlighting, in the document, as to what “updates” have been made to the document. The source or reason for any changes are also noted on the document. The PCAT Review gives customers a formal way to understand the changes, comment within 30 days on the highlighted information, and gives Qwest a more streamlined way to receive, track and respond to customer feedback. PCAT Review Process For specific directions on how to complete the PCAT review click here PCATs In Review Issue Date Subject Feedback Due Download Format October 3, 2001 Collocation October 15, 2001 Word PDF October 3, 2001 Sub Loop October 15, 2001 Word PDF October 3, 2001 UNE-P October 18, 2001 Word PDF October 5, 2001 Resale Pal October 20, 2001 Word PDF Submitting Your Comments on PCATs in Review To Submit Your Comments on a Specific Review PCAT click here Where Do I Find a PCAT Once It Becomes Officially Effective Completed PCATs are found within the Products and Services site Interconnection Products click here Resale Products click here Where Do I Find Notifications Regarding Review PCATs or Final PCATs All CLEC customer notices are archived for your reference within the Training and Notices section of this site. For quick reference click here

  12. DRAFT – this is only a starting point for discussion with the CLECs Review Feedback ReceivedThus Far

  13. DRAFT – this is only a starting point for discussion with the CLECs Determine Next Steps

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