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Part 2: OrgSpan’s “Select Your Own Agent”

Achieve Better Customer Service with Customer Choice Routing (CCR) Technology: OrgSpan shares their direction on new enterprise technology influenced by social media. Part 1: OrgSpan’s Connect for CIC:. Part 2: OrgSpan’s “Select Your Own Agent” . Empower customers with choice in

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Part 2: OrgSpan’s “Select Your Own Agent”

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  1. Achieve Better Customer Service with Customer Choice Routing (CCR) Technology:OrgSpan shares their direction on new enterprise technology influenced by social media. Part 1: OrgSpan’s Connect for CIC: Part 2: OrgSpan’s “Select Your Own Agent”

  2. Empower customers with choice in customer service

  3. “ The Future of Customer Service “ Approximate Wait Times Customer Satisfaction Ratings Choice in who provides service 10 Minutes Customer Choice Routing (CCR)

  4. Social media has changed how customers expect to engage with vendors. Today, consumers want to decide how and when they obtain service, as well as who helps them.

  5. The Online Buying Experience

  6. Great Product Visuals Product Reviews 5 3 1 Virtual Buying Experience 4 Self Help Free Promotion 2

  7. The Online Customer Service Experience

  8. WOW! Online Self Help Experience “May I help you?” Customer Service Recovery

  9. It’s not your fault

  10. Step 1 “Need Help?” buttons integrate with the onling shopping and customer service experience. Additional filters can narrow search results “Marathoning” Agent Wait Time Displayed Agent Satisfaction Ratings Agent Name and Bio Profile Pictures Availability Status Select the Agent Step 2 The customer will then choose from a list of qualified agents. The agent list is determined through the customer’s interactions on the web. Step 1 “Need Help?” buttons integrate with the online shopping and customer service experience. Step 2 The customer will then choose from a list of qualified agents. The agent list is determined through the customer’s interactions on the web. (Women’s Apparel, Running Shoes, Etc.) Step 3 An agent of choice profile is then put on display for the customer to review and select. Step 3 An agent of choice profile is then put on display for the customer to review and select.

  11. Example Only

  12. Great Product Visuals Product Reviews Jeremy Select Virtual Buying Experience 7 Mins I am available in Jeremy’s Customer Satisfaction Rating Self Help Free Promotion Agent Bio “ “ I specialize in Pro Ski equipment from Blizzard

  13. The Magic is how you obtain the People Service People when you don’t Technology when you want it

  14. Online Self Help Experience

  15. Q and A Part 1: OrgSpan’s Connect for CIC: Part 2: OrgSpan’s “Select Your Own Agent”

  16. OrgSpan.com sales@orgpan.com

  17. Back Up Materials

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