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Will Digitization Revolutionize the Health Insurance Industry? Berlin, 24 th March 2017

Impact Matters. Will Digitization Revolutionize the Health Insurance Industry? Berlin, 24 th March 2017. The Healthcare Inflection: Incremental vs Revolutionary. Innovations in human history. ?. Technology. Time. Innovations in human history. ?. Technology. Time.

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Will Digitization Revolutionize the Health Insurance Industry? Berlin, 24 th March 2017

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  1. Impact Matters Will Digitization Revolutionize the Health Insurance Industry? Berlin, 24th March 2017

  2. The Healthcare Inflection: Incremental vs Revolutionary

  3. Innovations in human history ? Technology Time

  4. Innovations in human history ? Technology Time

  5. What Constitutes a Revolution in theHealth Care Industry

  6. What would be a revolution in the health (insurance) industry? Medical Outcomes Costs Social paradigms Diminishing of doctors, replaced by technologies like IBM Watson Permanent self diagnosis and treatment leading to people living for 150+ years Fully comprehensive health insurance in Germany for €150 Shifting Norms: different perceptions of health

  7. What are the key dynamics of the health insurance sector Digitization Modus Operandi Pre-Digital Direct Indirect Influence of Health Insurers

  8. What are the key dynamics of the health insurance sector Digitization Modus Operandi Claims Management Pre-Digital Direct Indirect Influence of Health Insurers

  9. What are the key dynamics of the health insurance sector Digitization Modus Operandi Claims Management Healthcare Outcomes Health Management Pre-Digital Direct Indirect Influence of Health Insurers

  10. Preventative health management programs and disease management programs

  11. Pay for performance http://payforperformance.org/

  12. What are the key dynamics of the health insurance sector Customer Journey Optimization/ Digitalization Digitization Modus Operandi Claims Management Healthcare Outcomes Health Management Pre-Digital Direct Indirect Influence of Health Insurers

  13. The Allianz Renewal Agenda – foundationforhealthinsuranceandserviceoptimization • Make superior customer experience the top priority for all our actions • True Customer Centricity • InclusiveMeritocracy • Move from selected leading assets to become “Digital by Default” everywhere • DigitalbyDefault • Digital byDefault • Digital byDefault • TrueCustomerCentricity • TrueCustomerCentricity • Create superior margins, innovation, and growththrough best talents and state-of-the-art skills • TechnicalExcellence • GrowthEngines • GrowthEngines • TechnicalExcellence • TechnicalExcellence • Systematically exploit new sources for profitable growth • GrowthEngines • Re-inforce a culture where both people and performance matter • InclusiveMeritocracy

  14. Optimizing the customer journeyE.g. Digital invoice submission

  15. Digital players emerging and addressing niches in the value chain

  16. What are the key dynamics of the health insurance sector Customer Journey Optimization/Digitalization Revolution? Digitization Modus Operandi Claims Management Healthcare Outcomes Health Management Pre-Digital Direct Indirect Influence of Health Insurers

  17. Observations of Paradoxes

  18. What would be a revolution in the health (insurance) industry? Medical Outcomes Costs Social paradigms Diminishing of doctors, replaced by technologies like IBM Watson Permanent self diagnosis and treatment leading to people living for 150+ years Fully comprehensive health insurance in Germany for €150 Shifting Norms: different perceptions of health

  19. Observation of Paradoxes: Medical Outcomes On theonehand… On theotherhand… Most of the expected increase of life expectancy comes from previous generation health advances. Availability of personalized medicine increasing

  20. Observation of Paradoxes: Costs On theonehand… On theotherhand… Full genome sequencing cost down to $1,000 1st human genome cost $3 billion to sequence Overall healthcare expenditure has remained stable with an upward trend

  21. Observation of Paradoxes: Social Paradigms On theonehand… On theotherhand… Patient empowerment is increasing Perhaps ‘The Empire Strikes Back’

  22. Observation of Paradoxes: Shifting Norms On the one hand… On the other hand… In modern times we see dramatic changes in perceptions of what is (un)healthy and how to deal with it. Public spending for physical vs. mental health has shifted over centuries, and is not under our direct control.

  23. So What?

  24. The future is open and unpredictable: Key takeaways Moving forward No-regret moves Drastically improve efficiency with the use of digitalization Systematically think unsystematic Optimize customer journeys Secure the fundamentals

  25. Let’s start a discussion olaf.karitzki@allianz.de

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