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Art of Leadership & Motivation HRM – 760 Lecture - 6

Discover the significance of communication skills for business leaders as expressed by top executives from Fortune 500 companies. Learn about the percentage of understanding lost in communication and the cost of poor correspondence. Improve your communication to enhance relationships and achieve meaningful work.

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Art of Leadership & Motivation HRM – 760 Lecture - 6

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  1. Art of Leadership & Motivation HRM – 760 Lecture - 6 • FACILITATOR • Prof. Dr. Mohammad Majid Mahmood

  2. The Importance of Communication Skills for Business Leaders as expressed by Business Authorities “Top executives from Fortune 500 companies rate communications skills as the most important quality for business leaders.”New York Times Business Section “There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn and practice the art of communication.”The Art of LeadershipMax De Pree, Author

  3. Percentage of Understanding lost in communication Original Message 100 Percent Top mgt’s understanding 63 percent VP Understanding 56 percent General mgr’s understanding 40 percent Division mgr’s understanding 30 percent Unit mgr’s understanding 20 percent Employee’s understanding

  4. We need toimprove communication... as 70 % of our communication efforts are: misunderstood misinterpreted rejected distorted or not heard 70%

  5. Cost of Correspondence • One page business letter that took 10 minutes to dictate cost between $50-$100. • Poor writing costs even more since it • Waste Time. • Wastes Effort. • Jeopardizes goodwill.

  6. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS

  7. THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK TALK < LISTEN Think >listen >talk

  8. Communication "You are not only responsible for what you say, but also for what you do not say."– Martin Luther

  9. Need for Communication Very strong in Human beings Considered as a basic need, as in the case of eating, sleeping, etc. Established as both social & individual need

  10. COMMUNICATION • Communication is the process of sending and receiving information.

  11. COMMUNICATION The sharing of information between two or more individuals or groups to reach a common understanding (but not necessarily an agreement).

  12. THE COMMUNICATION PROCESS

  13. Most common ways to communicate Visual Images Speaking Writing Body Language

  14. What are the hardest things to say?

  15. Hardest Things to Say I Was Wrong I Don’t Know I Need Help

  16. MOTIVATIONAL QUOTES

  17. COMMUNICATIONS CAN BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR COMMUNICATIONS ?

  18. UNIQUENESS OF HUMAN COMMUNICATION SKILLS " YOUR SPEECH REVEALS YOUR CHARACTER " SPEECH IS A MIRROR OF THE SOUL

  19. Words Are Energy • Never use words like defeats, failure & problem. Always talk of “Hope, Belief, Faith, Victory & Success.” • When you use a Positive word, it raises your Energy Levels & Putting you in a “Winning Frame of Mind.” • Words are Energy use them in your favor!!

  20. Sharing of Resources "A candle loses nothing by Lighting another candle"

  21. If you have your sight, you are blessed. If you have insight, you are a thousand times blessed.

  22. To be conscious that you are ignorant is a great step to knowledge.- Benjamin

  23. Doing is Believing • "I hear and I forget. I see and I remember. • I do and I understand." (Confucius 551-479 BC)

  24. Communication • "He who wishes to talk well must first think well.” • "When you speak, your speech should be better than your silence would have been." (Origin unknown)

  25. "I praise loudly. I blame softly.“ • (unknown)

  26. "Great speakers are not born, they're trained."-- Dale Carnegie "Perhaps you will forget tomorrow the kind words you say today, but the recipient may cherish them over a lifetime.“Dale Carnegie

  27. Conversation with Wise Man “A single conversation with a wise man is better than ten years of study.”--Chinese Proverb

  28. "Communication is really all anyone ever gets paid for ultimately...and if you cannot effectively communicate...you will PAY...not get paid..."  -- Doug Firebaugh

  29. "Kind words can be short and easy to speak, but their echoes are truly endless."- Mother Theresa

  30. Communication Goals

  31. COMMUNICATION – Do you know? • PEOPLE REMEMBER: • 10 % of what they read • 20 % of what they hear • 30 % of what they see • 50 % of what they see and hear • 80 % of what they say • 90 % of what they say and do

  32. COMMUNICATION – Do you know? • If you tell people something without repetition: • After 24 hours, 25 % have forgotten it • After 48 hours, 50 % have forgotten it • After 72 hours, 75 % have forgotten it • After one week, 96 % have forgotten it

  33. FACILITATOR • Prof. Dr. Mohammad Majid Mahmood

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