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“Tips and Tools For Becoming A Friendlier Housing Professional”

Learn techniques to connect with others in a meaningful way, including formulas to remember names and principles for improving human relations using the 9 Golden Rules.

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“Tips and Tools For Becoming A Friendlier Housing Professional”

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  1. “Tips and Tools For Becoming A Friendlier Housing Professional” Presented By: Marcellus L. Connor, CC

  2. Learning Objectives • Learn Techniques To Connect With Other In A Meaningful Way. • Provide You With Formulas That Will Allow You To Remember Peoples Names. • Become Familiar With Principles For Improving Human Relations Using The 9 Golden Rules.

  3. Getting Acquainted Stack

  4. LET’S PRACTICE

  5. What’s Your Name • http://www.youtube.com/watch?v=PXpn8sjo-94

  6. Remembering Names Is Only An Offshoot For The Desire To Remember The Person Behind The Name. - Dale Carnegie

  7. Name Remembering Formula’s L. I. R A • Look & Listen • Impression • Repetition • Association

  8. Name Remembering Formula's P. A. C. E • People • Action • Color • Exaggeration

  9. Name Remembering Formula’s B. R. A. M. M. S • Business • Rhymes • Appearance • Meaning • Mind Picture • Similar Name

  10. LET’S PRACTICE

  11. I’m Not Here To Make Friends • http://www.youtube.com/watch?v=w536Alnon24

  12. 9 Golden Rules To Building Social Capital. • Don't criticize, condemn or complain. • Give honest, sincere appreciation. • Arouse in the other person an eager want. • Become genuinely interested in other people.

  13. 9 Golden Rules To Building Social Capital 5. SMILE. 6. Remember that a person's name is to that person the sweetest and most important sound in any language.

  14. 9 Golden Rules To Building Social Capital. • Be a good listener. Encourage others to talk about themselves. • Talk in terms of the other person's interests. • Make the other person feel important - and do it sincerely.

  15. Contact Me Marcellus L. Connor mlconnor@umes.edu 410-651-6272

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