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The Penguin: sinking costs, or drowning innovation?. Richard Steel MBA Head of ICT London Borough of Newham. Need?. Pop 243,000 Young People 40% < 25 Minority Ethnic 61% Deprivation Income Levels Jobs Community Cohesion Great Opportunities. Vision.
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The Penguin: sinking costs,or drowning innovation? Richard Steel MBA Head of ICT London Borough of Newham Nineveh Open Source Conference
Need? • Pop 243,000 • Young People 40% < 25 • Minority Ethnic 61% • Deprivation • Income Levels • Jobs • Community Cohesion • Great Opportunities Nineveh Open Source Conference
Vision • 2010 Civic partnership - deliver a Vision • All Public Services • Political Leadership and accountability • Meeting needs and statutory duties • Service quality • Government Agenda and National targets • Making a Difference Nineveh Open Source Conference
Specific Aims • Reducing Crime & ASB • Cleaner streets • Improving Social Services • Raising Educational achievement • Regenerating Newham- physical and social • Improving efficiency • Delivering the Vision Nineveh Open Source Conference
Challenges • Comprehensive Performance Assessment • Laming- Green Paper • Service aspirations • Government control and funding regimes • Prioritisation and focus • Deliver more, in a tougher environment, with less resource Nineveh Open Source Conference
What does the CE want from ICT? • Cost effective business systems • To support and enable service outcomes • Access to data to enable delivery of our Aims • Joined-up customer /user contact and info • Cheap means of paying and receiving money • To enable social inclusion • To be able to sleep at nights Nineveh Open Source Conference
ICT has... • Automated routine tasks • been one of our key foundations for success • Revolutionised communications • Given us the world at our finger-tips • Enabled us to do jobs that we didn’t know needed doing! • Given us hackers, spam and computer viruses! • Created the “information overload”! • Lost me my hair! Nineveh Open Source Conference
Isn’t ICT meant to reduce our costs? ICT Hardware & Software Infrastructure End of 1998… • 3,576 mail users • 20k messages per day • 30Gb. mail storage End of 2002… • 5,336 mail users • 85k messages per day • 280Gb. Mail storage + Offline storage As well as exponential growth in anti virus & security requirements Nineveh Open Source Conference
Funding development of the personal computer network • 15 years ago - “No IT Manager was ever fired for buying IBM” • Since then... • Project based capital investment • External grants • End of year under-spend • “Back pockets” • Now - Ubiquitous Windows networks, but piecemeal, non-standardised, diverse Nineveh Open Source Conference
New ICT Challenges • Flexible working • Data & voice integration • Wireless • Varied access devices • Thin client versus thick • technology roadmap Nineveh Open Source Conference
Upgrade to Windows XP • 64% of Newham’s work-stations would need to be upgraded • 14% could not run it at all • Only 22% would run it without upgrade Nineveh Open Source Conference
Functionality for Productivity...or Vulnerability? • Most users don’t need the level of functional sophistication provided • Most people use added functionality inappropriately • Unregistered databases • Unsupported macros • Incompatible standards • Inappropriate skills • Inefficient code Nineveh Open Source Conference
The software “Gravy Train”? More Innovation More Sales More new products More Power More Functionality Nineveh Open Source Conference
Virtues of Open Source? • Less (unneeded) functionality? • requires less power • Cheaper? • More secure? • GPL? • Standardised? • XML Compliance? Nineveh Open Source Conference
The trouble with Microsoft! • Personal computing • Near monopoly • Remote • US dominated multinational • Deal through intermediaries • Lacks market focus • Target for hackers etc. • homogeneity Nineveh Open Source Conference
Newham’s Approach • Two consultancy studies • Opposing views? • Microsoft (CGEY) • Net Project • Stimulate/ contribute to the debate • Likelihood of a hybrid approach? • Work with others Nineveh Open Source Conference
Results • Both highlighted the need for server rationalisation • Gartner TCO said we currently need 132 FTEs • Following investment in Microsoft upgrade, we could reduce to 113 • Currently, we have 97! • Savings from Open Source were not realisable in the short term Nineveh Open Source Conference
Results (cont.) • Decided move to OS was high risk • Needed to avoid loss of valued functionality such as Group-Ware • Staff resistance - change management, training etc. • Integration with other products • Relative immaturity of OS • Newham executive acknowledges case for sustained investment in maintaining up-to-date infrastructure • Pleased with Microsoft response... Nineveh Open Source Conference
Microsoft • Unlimited Access Framework Licensing Model • Flexible per seat pricing (& price reductions) • Finance package for hardware technology refresh • New vertical focus on Government sector reporting to Steve Ballmer • Spirit of real partnership • Support for Local Authority Software Consortium (LASC) • Patch management • Various joint initiatives for local government Nineveh Open Source Conference
Combined with new infrastructure vision • An end to “Laissez Faire” • Corporate workstation, not personal, locked-down • Single log-on, anywhere on the network or from home / “on location” • Configuration & resources determined by JD • 4 year hardware technology refresh and standardised workstation operating environment • Database & development software by special application & consent, only Nineveh Open Source Conference
Vision (cont.) • Aim for Gold FAST accreditation • Best-in-class software asset management • Robust HR policies on security • Server rationalisation & improved storage management linked to Freedom of Information requirements • Lower support costs - commodity technology • Greater integration - voice, CCTV Nineveh Open Source Conference
Conclusions • The time is now for ICT to deliver upon its promise • Low Cost • Flexible • Stable • Integrated across all departments • Linux / OS may offer a way forward for relatively unsophisticated sites? • It is already creating a more competitive market! Nineveh Open Source Conference
? Thanks for listening! richard.steel@newham.gov.uk Nineveh Open Source Conference