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Hong Kong Consumer Council: Empowering Consumers Worldwide

Learn about the Hong Kong Consumer Council's history, key activities, divisions, funding sources, and collaborations such as ICRT. Discover its role in product testing, consumer education, complaint resolution, legal assistance, and more.

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Hong Kong Consumer Council: Empowering Consumers Worldwide

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  1. ICRT Main Meeting Welcoming Remarks Ms. Connie Lau Chief Executive Hong Kong Consumer Council 10 May 2007

  2. Welcome to Hong Kong ! • 1st ICRT Meeting held outside Europe • > 40 participants from 22 organizations around the world

  3. Hong Kong Consumer Council (HKCC) • 1978 – 1st Joint Test with European Testing Group (ETG) on outboard motors

  4. Hong Kong Consumer Council (HKCC) • established in 1974 • 22 members appointed by Government • Full Council meets every two months • 124 staff • 16% in Consumer Advice Centres & Consumer Council Resource Centre in Tsimshatsui

  5. Hong Kong Consumer Council (HKCC) • Key activities • Testing & survey programmes • Complaint & advice services • Consumer policy studies • Publications • Consumer education

  6. Hong Kong Consumer Council (HKCC) • 6 Functional Divisions • Administration & External Affairs Division • Complaints & Advice Division • Consumer Education Division • Legal Affairs Division • Public Affairs Division • Research & Trade Practices Division

  7. Hong Kong Consumer Council (HKCC) • 95% of HKCC’s funds come from Government • Remaining from sale of monthly magazine CHOICE • HKCC discharges functions independently • Does not accept sponsorship / advertising

  8. Hong Kong Consumer Council (HKCC) • CHOICE magazine – multi-media access • Print copies • Internet (http://choice.yp.com.hk) • Residential fixed-line • Mobile phones

  9. Hong Kong Consumer Council (HKCC) • ICRT test reports • More than half of comparative test reports published last year • Fast moving electronic products – popular with readers

  10. Hong Kong Consumer Council (HKCC) • August 2006 • 1st ICRT Asia Pacific regional joint test on Rechargeable Batteries • Headed by HKCC • Joined by South Korea, Singapore & Thailand

  11. Hong Kong Consumer Council (HKCC) • Broad media coverage of HKCC’s product testing reports • Reaching neighbouring regions in Mainland

  12. Hong Kong Consumer Council (HKCC) • In 2006, HKCC completed • 43 product tests • 16 survey projects • 44 in-depth studies • covers LCD TVs, air conditioners, water treatment devices, PAAG breast augmentation, telecom & financial services

  13. Hong Kong Consumer Council (HKCC) • Provide pre-shopping advice & mediate disputes • 8 Consumer Advice Centres • Call hotline (2929 2222) • Through website (www.consumer.org.hk) • By post or fax • In 2006, 35,962 consumer complaints & 166,180 enquiries

  14. Hong Kong Consumer Council (HKCC) • Monitors trade practices & competition-related issues • Issued Good Corporate Citizen’s Guide in 2005 & Guide II in 2006

  15. Hong Kong Consumer Council (HKCC) • Consumer Education programmes • 4 major target groups: • young people • teachers • senior citizens • new immigrants

  16. Hong Kong Consumer Council (HKCC) • Consumer Culture Study Award • annual event for 8th consecutive year • largest project-based learning programme for local secondary schools • 700 teams from 106 schools take part this year

  17. Hong Kong Consumer Council (HKCC) • Consumer Legal Action Fund (CLAF) • HKCC is trustee • Established in 1994 • Government grant of HK$ 10 million • Provide financial support & legal assistance for consumers

  18. Hong Kong Consumer Council (HKCC) • Collaboration with ICRT • timely & impartial information at affordable cost • sharing of work & cost  relief of resources for other working areas

  19. Wish you all a pleasant stay in Hong Kong!

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