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SBC and TSP

SBC and TSP. Don Boland Director SBC National Security Emergency Preparedness FCC Presentation February 17, 2005. TSP History. Established on November 17, 1988 by the FCC To help reduce chaos after a disaster, when service providers are overwhelmed with repair requests

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SBC and TSP

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  1. SBC and TSP Don Boland Director SBC National Security Emergency Preparedness FCC Presentation February 17, 2005

  2. TSP History • Established on November 17, 1988 by the FCC • To help reduce chaos after a disaster, when service providers are overwhelmed with repair requests • Provides a means to make the decision on what lines should be restored first SBC National Security Emergency Preparedness

  3. TSP IS: • FCC established a user program to ensure that telecommunication lines most necessary to promote the nation’s security and emergency preparedness functions are given priority installation and restoration • A regulatory, administrative and operational system identifying NSEP telecommunication service • A legal requirement: the service provider MUST restore ALL TSP designated lines before any other SBC National Security Emergency Preparedness

  4. TSP IS NOT: • A redundant network • A guarantee that facilities will never go out of service • An equipment feature sold by the service providers SBC National Security Emergency Preparedness

  5. SBC is often the first to be asked how to subscribe to TSP Program • An applicant notifies the FCC to request federal agency sponsorship (i.e. banking industry – Federal Reserve Board) • Once qualified, the subscriber notifies the service provider (SBC) and request TSP service • The service provider (SBC) issues the service order to establish a TSP code and have it provisioned in the operating system SBC National Security Emergency Preparedness

  6. SBC Customer’s Perception of TSP • “My service is a high priority and will be restored first anyway” • All of my lines need to be TSP designated • The TSP application process takes too long SBC National Security Emergency Preparedness

  7. SBC explains TSP to the Customer • It is a legal requirement to restore TSP before any other service • Only lines that will provide essential coverage during an immediate crisis should be TSP • The customer must decide their critical service requirements • The application process takes about 30 days • The Federal Government is the only one that determines if a customer is qualified for TSP • Over-rides all special restoration contract terms SBC National Security Emergency Preparedness

  8. TSP Components The TSP program contains two primary and distinctive components: • Restoration: A restoration priority is applied to new or existing telecommunications services to ensure restoration before a non - TSP program user. Must be requested and assigned beforea service outage occurs • Provisioning: A provisioning priority is obtained to facilitate the priority installation of new telecommunications services in a shorter than normal interval, when necessary. SBC National Security Emergency Preparedness

  9. Specific Process to Request a TSP Code? • A customer (user) must submit a request to the Office of Priority Telecommunications (OPT) to obtain a TSP code. • OPT contact information is as follows: • Website: http://tsp.ncs.gov • Telephone Numbers: (703) 607-4933, (703) 607-4932 • The customer submits their order to the vendor (SBC) with the assigned TSP code for restoration and/or provisioning. • Customer must provide a separate TSP code for each circuit • The vendor (SBC) restores and/or provisions the order accordingly, based on the priority. SBC National Security Emergency Preparedness

  10. SBC Process • TSP services assigned restoration priorities of 1,2,or 3 require dispatch service of personnel outside normal business hours • Restoration TSP service assigned a 4 or 5 priority dispatch of personnel outside normal business hours is required only when the next business day is more than 24 hours from reported outage • Cable cut - SBC tester automatically accesses system for TSP circuits before the customer reports trouble • TSP circuits identified • Immediately coordinate TSP circuit restoration SBC National Security Emergency Preparedness

  11. SBC’s TSP Administration Requirements • 24 Hour Point of Contact • To receive emergency provisioning request • To report TSP Service outages • Reconciliation • Annually assure the accuracy of TSP records • Compare telephone companies TSP service information with FCC TSP database • Resolve any discrepancies • Cooperation • Prime service providers required to convey the TSP authorization code to any subcontractors and/or interconnection carrier • Subcontractors are required to accept and honor TSP assignments SBC National Security Emergency Preparedness

  12. SBC’s thoughts for possible TSP improvements • Ensure reconciliation activity between company and Office of Priority Telecommunications (OPT) occurs once a year per R&O • A web based TSP database for easier reconciliation or upgrade of OPT database for ease of reconciliation is needed • Increased State and Federal agencies outreach to local levels to explain national security or emergency preparedness mission • Strengthen cooperation among communications companies by continuing working group meetings with the Office of Priority Telecommunications • Enhance Lines of communications between the OPT and the TSP requester/customer. (i.e. at times customers obtain TSP codes but do not complete the order with the vendor. Customer needs to delete TSP codes from OPT database.) • Define what TSP is and is not. i.e. Telecommunications Service • Priority (TSP) means TSP services will be restored before Non- TSP services. TSP is not MTTR (Mean Time to Repair), that is contract or service agreement specific. TSP is not Diversity. SBC National Security Emergency Preparedness

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