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Usability and Accessibility Testing in Support of Internet Reporting

Explore the significance of usability and accessibility testing in improving the Census internet form process from 2000-2005, with examples of prototypes and major lessons learned. Learn the steps involved and how testing revealed crucial issues.

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Usability and Accessibility Testing in Support of Internet Reporting

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  1. Usability and Accessibility Testing in Support of Internet Reporting Fifty-third Plenary Session of the Conference of European Statisticians Geneva, 13-15 June, 2005 Elizabeth D. Murphy, Ph.D. U.S. Census Bureau

  2. Overview • Purposes of testing • Testing prototypes of the Census Internet form: 2000 – 2005 • Steps in completing the Internet form • Examples from log-in requirement • Major lessons learned

  3. Purposes of Testing • Usability • Accessibility

  4. Testing Prototypes of the Census Internet Form: 2000 - 2005 • Census 2000 • 2003 National Census Test • 2004 Overseas Enumeration Test • 2005 National Census Test

  5. Steps in Accessing and Completing the Internet Form • Receive and open mailing package • Learn about Internet option • Arrive at housing unit log-in screen • Start form >>> Submit data • Receive “Thank You” screen and exit

  6. Log-in Requirement in Census 2000 • “What…where is my Census ID Number?”

  7. Census 2000: Graphic in Help

  8. 2005 National Census Test: Prototype Log-in Screen Before usability testing with 22 test users “Do I have a Census ID number? What ID?”

  9. 2005 National Census Test:Revised Log-in Screen After changes based on usability findings

  10. Major Lessons Learned • Completing the online form itself is not a problem. • Cumbersome, confusing log-in process >> loss of respondents • Usability and accessibility testing reveal problems not revealed by other kinds of software testing. • A smooth experience for the respondent requires end-to-end design.

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