USE IT OR LOSE IT!

1. MEMBERSHIP USE IT OR LOSE IT! The Construction Specifications Institute

2. MEMBERSHIP If You Don’t Use it… You Lose It! Membership Retention – Background Information 1 ACHIEVABLE TASK – Goal for FY13 2 Project Idea – LIFE Program This is an example text. Go ahead and replace it 3 Institute Leaders Role in Project ✓ 4 ✓ Region Leaders Role in Project 5 Region Leaders Role in Project 6 Chapter Leaders Role in Project 7 Working Together – Help us, help you! The Construction Specifications Institute

3. Membership Retention Background Information

4. Membership Retention Background Information Why are members not renewing? • My employer stopped paying my CSI dues   21% • I couldn’t afford multiple association dues, and was already a member of another organization   17% • I was unable to actively participate   11% • I was not satisfied with my CSI experience  16% *** • Other, please specify   19%

5. Membership Retention Background Information Why are members not satisfied with their CSI experience? • “My job is on the engineering side of the business, not architectural, so not much was relevant to my work as a contract administrator. I was also the only "Owner" attending” • “Didn't receive enough benefit for the money and time spent.” • “Was mostly satisfied with my experience with the exception of not being contacted by the local chapter when I moved to my current area 10 years ago.” • “The meetings were usually in the evening at a fair distance from my home and with all my other evening obligations, I couldn't get there much at all.”

6. MEMBERSHIP: USE IT OR LOSE IT! • ACHIEVABLE TASK • ENGAGE members - INVOLVE members • Enhance the Membership Experience

7. Putting LIFE back into CSI! Listen to members Identify talents and interests Find a way to get every member involved Engage members “We literally throw members away when we assign tasks that don’t fit their talents or interests, or we make the tasks so daunting that they give up before they get started.” – Alana Griffith MEMBERSHIP: USE IT OR LOSE IT!

8. Working Together Achievable Task: ENGAGE members - INVOLVE members Enhance the Membership Experience • How could Institute leaders implement the LIFE Plan? • Join the Membership Presentation team for further discussion • Be committed to the LIFE plan • How can you engage and involve members with the LIFE program? Institute • How could Region leaders implement the LIFE Plan? • Join the Membership Presentation team for further discussion • Think about how the LIFE plan could improve YOUR Region • Do you think the same LIFE plan could work for every Region? Regions • How could Chapter leaders implement the LIFE Plan? • Join the Membership Presentation team for further discussion • Think about how the LIFE plan could improve your Chapters membership • How would you schedule the LIFE program… implement at the beginning of the year or throughout the year? Chapters MEMBERSHIP: USE IT OR LOSE IT!

9. THANK YOU! Special Thanks to Team Members: • Casey Robb • Leslie Schlesinger • Bob Simmons • Floyd Sterling • Sandi Velleca Special Thanks to Staff: • Joy Davis • Kaitlin Solomon MEMBERSHIP: IF YOU DON’T USE IT… YOU LOSE IT! Special Thanks to our CSI Friends: • Alana Sunness Griffith • J.W. Mollohan