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Hen scratches @ 37,000 feet …

American Medical Association National Leadership Development Conference Fontainebleau Hilton 03.26.00. Hen scratches @ 37,000 feet ….

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Hen scratches @ 37,000 feet …

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  1. American Medical AssociationNational Leadership Development ConferenceFontainebleau Hilton03.26.00

  2. Hen scratches @ 37,000 feet …

  3. Microsoft = R.O.W.Microsoft > GM + Ford + Boeing + Lockheed Martin + Deere + Caterpillar + USX + Weyerhaeuser + Union Pacific + Kodak + Sears + Marriott + Safeway + KelloggSource: Business Week data through 5-99

  4. Microsoft = R.O.W. (II)Microsoft >GM + Ford Boeing + Lockheed Martin + Deere + Caterpillar + USX + Weyerhaeuser + Union Pacific + Kodak + Sears + Marriott + Safeway + Kellogg + McDonald’s + Bank One + General Mills + American Airlines + United Airlines + + Delta Air Lines + US Airways + Quaker OatsSource: Yastrow Marketing (through 11-23-99)

  5. No Wiggle Room!“Incrementalism is innovation’s worst enemy.” Nicholas Negroponte

  6. Just Say No …“I don’t intend to be known as the ‘King of the Tinkerers.’ ”CEO, large financial services company (New York, 5-99)

  7. 64/24

  8. Goal?

  9. “It means nothing less than the total reinvention of this company.”

  10. Jacques’ New New FordFord + MSN CarPointFord + Yahoo!Ford + OracleFord + HP/MCIWorldcomEtc.Etc.

  11. TP2000: A broken RecordGE Power SystemsAnheuser BuschFitLinxxYellow FreightTime Inc.Etc.

  12. WebTotal ReinventionConsumer ControlSpeedTerror/OpportunityBrand Power/ Communication Imperative

  13. “There’s going to be a fundamental change in the global economy unlike anything we have had since the cavemen began bartering.”Arnold Baker, Chief Economist, Sandia National Laboratories

  14. “Medicine looks likely to change more in the next 20 years than it has in the last 200.”British Medical Journal (11-11-99)

  15. “We are in abrawl with no rules.”Paul Allaire

  16. S.A.V.

  17. Tom Friedman on Bob Rubin*No phone on his desk.Why?No one to call!*NGA address/CSPAN/02-27-00

  18. Forget > Learn“The problem is never how to get new, innovative thoughts into your mind, but how to get old ones out.”Dee Hock

  19. C.E.O. to C.D.O.

  20. “It used to be that the big ate the small. Now the fast eat the slow.”Geoff Yang, IVP (Institutional Venture Partners)

  21. E.g.: Craig Venter/Celera Genomics

  22. BW: “human brain has only a short time left as the smartest thing on earth”/ “subjugate humanity by 2050”Health Forum Journal: “In one generation or less, every element of health care, every assumption, will be changed or gone.”Dr. George Poste, SKB: 500 molecular targets in ’95 to 70,000 in ’99/ 35 compounds per year to 2M

  23. “Researchers say they have found a way to mate human cells with circuitry in a ‘bionic chip” … The tiny device – smaller and thinner than a strand of hair – combines a healthy human cell with an electronic circuitry chip.”AP/AOL/02-00

  24. And Now the Equivalent …White Collar Revolution!

  25. “The coefficient of friction associated with the grunge of business is amazing!”Michael Schrage

  26. RR on Sara Lee“The most profitable businesses in the future will act as knowledge brokers, linking insights into what’s available with insights into the customer’s individual needs and preferences.”

  27. The “&-!!+#$% in the middle”*Jim Clark on Healtheon/WebMD* ’twixt docs, patients and providers; $300B in waste (?); source: Michael Lewis,The New New Thing

  28. [ Incidentally …CEO Jeff ArnoldAge: 30First Start-up: Age 24]

  29. Hewitt & HMO e-bids!

  30. “We want to be the air traffic controllers of electrons.”Bob Nardelli, GE Power Systems

  31. “E-business is the final nail in the coffin for bureaucracy at GE.”Jack Welch/GE Annual Report 2000

  32. The Character of the Web,per The Cluetrain Manifesto …HyperlinkedDecentralizedHypertimeOpen, direct accessRich dataBroken [no one owns it or controls it]Borderless

  33. Jargon Bath!Bureaucracy free …Systemically integrated …Internet intense …Knowledge based …Time and location free …“Instantly” responsive …Customer centric …Mass customization enabled.

  34. Translation …Bureaucracy free = Flat org, no B.S.Systemically integrated = Whole supply chain tightly wired/ friction freeInternet intense = Do it all via the WebKnowledge based = Open accessTime and location free = Whenever, wherever“Instantly” responsive = Speed demonsCustomer centric = Customer calls the shotsMass customization enabled = Every product and service rapidly tailored to client requirements

  35. “Our business needs a massive transfusion of talent. And talent, I believe, is most likely to be found among non-conformists, dissenters and rebels.”David Ogilvy

  36. “The boundaries for acceptable weirdness have dramatically expanded.”Michael Schrage

  37. “Wealth in this new regime flows directly from innovation, not optimization. That is, wealth is not gained by perfecting the known, but by imperfectly seizing the unknown.”Kevin Kelly, New Rules for the New Economy

  38. $35,000,000. = ???

  39. Dell’s Web sales … daily

  40. 2X = 100 days (Internet traffic)2X = 9 months (network capacity)Source: Red Herring (1-00)

  41. I-24 to 1-28: BizRate.com Online Shopping Index [Consumer Goods]52 Weeks: +622%Source: The Industry Standard/02-00

  42. Time to 50M Users Radio … 38 years TV … 13 years PC … 16 yearsInternet … 4 yearsSource: Business 2.0 [01-00]

  43. Tomorrow Today: Cisco!$7B of $10BSave $500M (service and tech support)C.Sat e >> C.Sat HCustomer Engineer Chat Rooms ($1B?)

  44. Community rules!

  45. SoftWatch (MS)“Manage relationships across the healthcare continuum”/ Amir KishonEstablish e-relationships with customers/retain customers/collect dataPatients record info + receive feedback/Online access to nursesCommunity with others with MSEtc.Source: Start-Up

  46. B2B = No.1CarStation (auto-body shops), ChemConnect (chemicals), Collabria (commercial printing), DigitalThink (corporate training), E-Steel (steel), Medibuy (medical supplies), Portera (knowledge workers), Etc., Etc., Etc., Etc.

  47. Welcome toD.I.Y. Nation!“Changes in business processes will emphasize self service. Your costs as a business go down and perceived service goes up because customers are conducting it themselves.” Ray Lane, Oracle

  48. Psych 101: Strongest Force on Earth?My need to be in perceived control of my universe!

  49. Shop in your UnderwearSource: SM’d logo for www.ae.comae = American Eagle Outfitters

  50. Anne Busquet/ American ExpressNot: “Age of the Internet”Is: “Age of Customer Control”

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