1 / 10

Empowering Patient Safety Auditors: Lessons Learned and Best Practices

This article discusses involving trained patient/family auditors in safety audits in mental health care settings, focusing on themes like safety management, suicide prevention, and medication safety. The text provides insights into the auditing method, results, lessons learned, and the importance of empowering patient participation. For inquiries, contact Marieke Wollaars.

shileman
Download Presentation

Empowering Patient Safety Auditors: Lessons Learned and Best Practices

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Landelijk Platform GGz Involving trained patient/family auditors in safety audits • Marieke Wollaars MSc, m.wollaars@platformggz.nl • National Platform of Mental Health Care, The Netherlands

  2. Involving trained patient/family auditors in safety audits Introduction Patient Safety Program Association of Mental Health and Addiction Care Patient Association Mental Health Care Institutions

  3. Involving trained patient/family auditors in safety audits Introduction Patient Safety Program Guides with Criteria on Use of Guides and Quality and Safety Patient/Family from Patient/Family Perspective Experts

  4. Involving trained patient/family auditors in safety audits Themes In Patient Safety • Safety Management System • Report IncidentsSafely • Agression / Culture • SomaticComorbidity • Suicide Prevention • Medication Safety • Restraint • Fire Prevention

  5. Involving trained patient/family auditors in safety audits Method: auditing

  6. Involving trained patient/family auditors in safety audits Method: auditing

  7. Involving trained patient/family auditors in safety audits Results • Close contact with family in treatment Medicationsafety • Possibilities in medicationdiscussed Shared Decision Making • Cooperation Board – PatientcounsilParticipation on policy level • Coordinator ‘Expertise byexperience’ Connectspatientwith buddy

  8. Involving trained patient/family auditors in safety audits How about empowerment Patientparticipation in the organization • By training andinvolving the patient / family counsil • Byquestioning the patientparticipation in the audits • Awareness on management and employee level

  9. Involving trained patient/family auditors in safety audits Lessonslearned • Auditors • May finditstressful. Keep communicatingandinforming • Making reportsrequiresspecific skills. Leavethatto the attendant • Muchauditing practice is required, andvaluedby the auditors • Institution • It takes more time andorganizationthan a regularaudit • Assistenceduring the audit is needed

  10. Involving trained patient/family auditors in safety audits Thank you for your attention Any questions? Marieke Wollaars - m.wollaars@platformggz.nl

More Related