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Total Quality Managment

Total Quality Managment. Jordon, Mahad & Ali. Who Knows?. http://www.youtube.com/watch?v=4GmQiwDPYoo 29:22- 30:55. What is TQM. Set of Management Practices Meet and Exceed Customer Expectations Improves Internal Processes Can Lead To…. Key Elements. 7 Important Philosophies.

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Total Quality Managment

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  1. Total Quality Managment Jordon, Mahad & Ali

  2. Who Knows? • http://www.youtube.com/watch?v=4GmQiwDPYoo • 29:22- 30:55 Jordon Bell

  3. What is TQM • Set of Management Practices • Meet and Exceed Customer Expectations • Improves Internal Processes • Can Lead To… Jordon Bell

  4. Key Elements Jordon Bell

  5. 7 Important Philosophies • 1.Quality can and must be managed • 2.Processes, and not, people are the problem • 3.Don’t treat symptoms, find the cure • 4.Every employee is responsible for quality Jordon Bell

  6. 5.Quality must be measurable • 6.Quality improvements must be continuous • 7.Quality is a long-term investment Jordon Bell

  7. Armand V. Feigenbaum • Born 1922 • He devised the concept of Total Quality Control • Later known as total quality management Mahad Bouraleh

  8. The “hidden” plant • so much extra work is performed in correcting mistakes that there is effectively a hidden plant within any factory Mahad Bouraleh

  9. Total quality management definition Application of quality management principles to all areas of business from design to delivery instead of confining them only to production activities Mahad Bouraleh

  10. Accountability for quality • the idea that quality must be actively managed and have visibility at the highest levels of management Mahad Bouraleh

  11. Quality costs • During process improvement, quality costs is a way to make the total cost of quality-related efforts and deficiencies quantified Mahad Bouraleh

  12. Works Cited "The Eight Elements of TQM." The Eight Elements of TQM. N.p., n.d. Web. 29 Oct. 2012. <http://www.isixsigma.com/methodology/total-quality-management-tqm/eight-elements-tqm/>. "Total Quality Management (TQM)." Total Quality Management (TQM). N.p., n.d. Web. 29 Oct. 2012. <http://managementhelp.org/quality/total-quality-management.htm>. Wizard1473. "Gung Ho 1986 (Full Movie)." YouTube. YouTube, 15 Dec. 2011. Web. 29 Oct. 2012. <http://www.youtube.com/watch?v=4GmQiwDPYoo>. Jordon Bell

  13. Walter A Shewhart -Was an American physicist, engineer and statistician -Known as the father of quality control -His ideas changed how factories were run and many of them are still in place today Ali

  14. Walter’s Ideas • Believed that for maximum profit all employees should be trained • Believed that employee satisfaction was a big contributor to productivity • Came up with the conveyor belt system • Employees to check for quality Ali

  15. Walter’s thoughts on Quality Control • Assuring quality will increase the chances of return customers • Good quality will develop a good reputation • Regular increase of customers • Ultimately result in more profit Ali

  16. Work Cited • http://en.wikipedia.org/wiki/Walter_A._Shewhart#Work_on_industrial_quality • http://www.skymark.com/resources/leaders/shewart.asp • http://www.qualitygurus.com/courses/mod/forum/discuss.php?d=8052 Ali

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