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Resolving Conflicts Together: Empowering Through Communication

Discover strategies for resolving conflicts effectively, understanding needs, and turning disagreements into opportunities for growth and collaboration. Learn techniques to foster a supportive working environment.

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Resolving Conflicts Together: Empowering Through Communication

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  1. Training Module DOING IT TOGETHER? Conflicts & resolutions Session 2 This material has been produced within PAPYRUS project, co-funded by the British Council within ERASMUS+ Programme.

  2. Conflicts & Resolutions • Conflict exists when one person has a need of another and that need is not being met. • Its about dealing with…. • Its INEVITABLE! • Types: - internal (with one self) - external 1. person vs. person 2. person vs. society 3. person vs. nature https://www.youtube.com/watch?v=5tF6mA0vmA8 SELF-CONCEPT EGO SENSE OF MISSION PRIDE PEOPLE’S LIVES PEOPLE’S JOBS SENSE OF PURPOSE CHILDREN

  3. Conflicts & Resolutions • In working environment conflicts mostly start for: quest for power/poor communication/management style/weak leadership/change of leadership (style) • early indicators (what)

  4. Conflicts & Resolutions What to do to help yourself: Resolution strategies • Meet the conflict – know what your need is! • Communicate frequently and be honest about your concerns • Agree to disagree – starting point for turning conflict into progressive opportunity for better decision making • Discuss openly on value differences • Create ground for win-win situation: avoid emotions, present position logically; make up your mind and stick to it, ask questions, always be aware that different views is natural and even needed for ultimate success

  5. Conflicts & Resolutions 5 PM Resolution techniques and when to use them

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