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Brand review

Oliver Morley 29 September 2009. Brand review. Brand review terms of reference.

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Brand review

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  1. Oliver Morley 29 September 2009 Brand review

  2. Brand review terms of reference • Review of all brands used for targeting wider government, business and general public for all activities outside of the records research - public and academic communities to clarify where there is overlap or misunderstanding between the brands. • Development of the brand positioning for all audiences – what is common, what is different and agreement on how the brand is communicated to both government and public audiences.

  3. Agenda • Current Status • Challenges to change • Single Brand • Brand Family • Proposal

  4. Current status - multiple brands We use a multitude of brands, logos and names for our communications including:

  5. Current status – what we say • ‘The National Archives is a government department and an executive agency of the Ministry of Justice. It brings together the Public Record Office, Historical Manuscripts Commission, the Office of Public Sector Information and Her Majesty's Stationery Office….’ – nationalarchives.gov.uk • ‘Operating from within the National Archives, the Office of Public Sector Information (OPSI) is at the heart of information policy…’ – opsi.gov.uk • ‘Operating from within OPSI, Her Majesty’s Stationery Office (HMSO) continues to exist and fulfil its core activities…’ – opsi.gov.uk • Genuine email signature: [Joe Bloggs] Office of Public Sector Information Her Majesty's Stationery Office Office of the Queen's Printer for Scotland The National Archives

  6. Current status – staff views Our current approach fragments our message and needs addressing One to One Interviews … [at] meetings I introduce myself as TNA and others introduce themselves as OPSI The National Archives … doesn’t quite reflect what we are doing …sometimes we’re embarrassed about our brand – so use others eg HM Government. …the OPSI branding confuses people, they’re not sure what the relationship is with TNA… …they think they’re dealing with a number of different organisations, when in fact they are only dealing with one. Results from staff survey, September 2009, 77 responses

  7. Current status – public views The National Archives is already associated with more than just historical records Results from external stakeholder survey, September 2009 - The National Archives, n = 247, OPSI, n = 227.

  8. Current status - our presence online • By volume, top 30 searches that lead to OPSI.gov.uk about legislation, #31 HMSO publications (Hitwise, July 2009)* • ‘Reuse’, ‘public sector information’, ‘PSI’, ‘information management’ are not in the top 1000 search terms • Current agreed plan in line with wider government policy: • Close OPSI.gov.uk, and replace with legislation.gov.uk • Migrate other material to The National Archives website TNA OPSI *Excludes searches for OPSI as an organisation – as with all search, the top term is always the website name

  9. Current status - multiple brands Advantages • It maintains status quo • Allows specialist groups eg PSI team or ARK to communicate to their audiences with no additional effort • Easy to promote your ‘own’ brand Disadvantages • Reinforces staff confusion and silo mentality • Weakens our overall proposition with government and public • Prevents us from giving the message of leading in information management as a whole • Cost of maintaining multiple brands is higher, but not substantial What is our ambition for The National Archives brand?

  10. Challenges – legal/statutory • There is no legal risk in the use of one brand for presentational purposes • Clear legal advice from the Ministry of Justice • ‘there is no reason why The National Archives branding cannot be used for all presentational purposes’ • ‘where administrative functions are being carried out, reference to The National Archives is fine’ • ‘provided The National Archives use the appropriate titles of the relevant component part for legal purposes’ • As long as contracts are still signed by the correct statutory body, and we have a standard script under one letterhead, one brand is no issue ‘The National Archives, bringing together the Public Record Office, the Historical Manuscripts Commission, the Office of Public Sector Information’ etc.

  11. Challenges – public sector information • The PSI community is small (100-1000, depending on definition) BUT: • It is highly active in UK and Europe • It is well connected to government, with strong supporters • It directly supports our wider agenda of information re-use • Any brand transition must: • Bring this important audience with us, one by one • Reinforce the independence of the regulator role when it comes to The National Archives • Give direct evidence of increasing support for PSI

  12. Challenges – Knowledge Council • When originally set up, Head of Profession role was separated from The National Archives • Now formally part of CEO role • The National Archives role is one of support to the Knowledge Council • Now we can make this supporting role more explicit

  13. Challenges – presenting the full service offer • We “split” our organisation into separate components and silos • In fact, we have a credible single offer around:accessible use & re-use of government information for all 1.4 million unique users and reusers of legislation every month 640,000 documents made accessible to the public physically (more than any other national archive) Over 110 million documents accessed online Model for European PSI regulation World-leading licensing programme for digitised content We process the 2nd largest number of FOI requests in government with 98% in- time response Advising over 250 government entities on information and records management

  14. Approach • Brand currently fragmented • Limited or no legal impediment to change • The National Archives could represent our full spectrum of activities with investment, support, and our own ambition for the brand Moving forward have two options: • Single brand – The National Archives • Single brand with family

  15. Single brand - The National Archives • Without effort to build brand, we will not give be able to one consistent message that is valid for all our stakeholders covering our full remit in information management • It is unlikely to be credible as a single change as staff point out: • However, with focus, we could achieve this in time If you wanted a name for an organisation that covers the whole breadth of The National Archives’ responsibilities you wouldn’ t call it The National Archives. People do not recognise an organisation that talks about archives in its name as having a remit/role upfront in anything to do with the creation of information.

  16. NOT A FINAL LIST Single brand with family - examples Office of Public Sector Information HMSO Information Fair Trader Scheme nationalarchives.gov.uk For all information management, reuse and policy Only for use in the official regulatory capacity L Legislation legislation.gov.uk with the National Archives

  17. Single brand with family - advantages • Establishes linkage between The National Archives and its subsidiary entities • Simpler to manage and reduces costs – one set of rules for everything we do • Provides the opportunity to build single brand with clear messages to both government, information management professionals (including archivists) and the public • Gives staff a migration path for the change ultimately to a single brand

  18. Single brand with family – risks and mitigation

  19. Proposal • Build The National Archives as a single brand and family to clearly establish us as the world leader in: • Information management • Archive management • Preservation • Advising on what to keep • Public sector information • Publishing – legislation • Public access to records for research • Transition to single brand by 2011, with all products and services promoted under the one brand.

  20. Proposal – action plan 31 Oct 2009 • New brand designs complete • Identify and agree those treated as family brands • Commence stakeholder discussions especially on PSI (potentially earlier) • Develop staff discussions, titles/ narratives 31 Dec 2009 • Refresh and further develop brand guidelines to reflect agreed changes • Develop full web-site branding and design for legislation.gov.uk • Start roll-out of guidelines 31 Mar 2010 • Complete roll-out of guidelines, formally retire previous branding • Develop information management web pages for implementation on nationalarchives.gov.uk • Implement PSI stakeholder management by March 2010

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