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saeto. Einleitung Seite 1. Beyond ISO: EFQM. What does EFQM for me?. Objectives of the project. Self-Assessment. EFQM Software Support. Added Benefit of SAETO. Improvement of trust-based transparency and quality in VET and in the labour market (Copenhagen/Brugge Process)

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  1. saeto

  2. Einleitung Seite 1 Beyond ISO: EFQM What does EFQM for me? Objectives of the project Self-Assessment EFQM Software Support Added Benefit of SAETO Improvement of trust-based transparencyand quality in VET and in the labour market (Copenhagen/Brugge Process) Preparation of VET institutions for accreditation according to EFQM or ISO. Development of an IT based toolbox Implementation of referential pilot projects GOA/ SAETO WorkBench Quality in Business

  3. ISO 9000 should be regarded as the minimum Objective: surpass the specified requirements. Challenge: develop effective preventive action disciplines and mechanisms - continual improvements Einleitung Seite 1 Beyond ISO: EFQM What does EFQM for me? Quality in business Self-Assessment EFQM Software Support Added Benefit of SAETO Training Organisations without an ISO 9000 series certificate will find it increasingly difficult to do business in a commercial environment. GOA/ SAETO WorkBench Quality in Business

  4. Customer Satisfaction Time to Market Stakeholder Expectations and Cont. Improvements Training Quality Customer Satisfaction Time to Market Costs The Right Classes Training Quality Costs The Right Classes Customer Satisfaction Training Quality Costs The Right Classes Beyond ISO: EFQM What does EFQM for me? Changes in the competitive situation Self-Assessment EFQM Software Support MarketExpectations Added Benefit of SAETO GOA/ SAETO WorkBench MarketLeadership Quality in Business MarketMembership MarketEntrance End of the 80´s Today Tomorrow

  5. Beyond ISO: EFQM What does EFQM for me? Beyond ISO: EFQM Self-Assessment EFQM Software Support Added Benefit of SAETO Many organisations remain stuck in ISO 9000 What steps to take next on the improvement journey towards business excellence ? Challenge: appropriate and easily understandable steps to move from ISO 9000 to excellence Basis: EFQM Excellence Model. Gap: ISO 9000 to EFQM EFQM-based self-assessment is consistent to the European Common Quality Assessment Framework in Vocational Education and Training (CQAF in VET). GOA/ SAETO WorkBench Quality in Business

  6. Einleitung Seite 1 Beyond ISO: EFQM What does EFQM for me? What does EFQM do for me? Self-Assessment EFQM Software Support Added Benefit of SAETO Measure the “temperature” in the company GOA/ SAETO WorkBench • Where are the pains ? • How do employees/stakeholders see it ? Quality in Business • Where can we gain something ? • Who can we learn from (benchmarking) ?

  7. Einleitung Seite 1 Beyond ISO: EFQM What does EFQM for me? What does EFQM do for me? Self-Assessment EFQM Software Support Added Benefit of SAETO Opens the door to Excellence Awards (this in itself can be very motivating for the enterprise) GOA/ SAETO WorkBench Business Excellence has a very strong ROI • Shareholder Value is higher in companies that regularly measure and improve using CAF / EFQM / MBNQA Quality in Business • Faster growth and better operative results

  8. Einleitung Seite 1 Beyond ISO: EFQM What does EFQM for me? Commercial benefit of excellence Award winning companies Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench Quality in Business

  9. Einleitung Seite 1 Beyond ISO: EFQM What does EFQM for me? How does Self-Assessment help me? Self-Assessment EFQM Software Support Added Benefit of SAETO A comprehensive, systematic and regular review of all activities and results.  Allows to discover strengths and areas for improvement Starting point for continuous improvement. GOA/ SAETO WorkBench Quality in Business

  10. Einleitung Seite 1 Beyond ISO: EFQM What does EFQM for me? How does Self-Assessment help me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench Reasons • Investigate current status • Enable comparison • Identify strengths and weaknesses • Improvement activities in the organisation • Assessment based on facts • Results can be compared wit others • Concept can be used in all areas of the organisation Advantages Quality in Business • Participation of management • Active involvement of core areas • Information of all employees • Avoid feeling of control • Creating a common understanding of TQM Pre-Requisites

  11. Einleitung Seite 1 Beyond ISO: EFQM What does EFQM for me? • Why an EFQM software support? Self-Assessment EFQM Software Support Added Benefit of SAETO • If you are serious about EFQM you must regularly assess your situation! • The saved costs of a single assessment in terms of time and personnel costs can already cover the costs of GOA. • The EFQM based Strengths and Weaknesses analysis will be linked directly into CIP and in line with your corporate strategy. GOA/ SAETO WorkBench Quality in Business

  12. Einleitung Seite 1 Beyond ISO: EFQM What does EFQM for me? Why an EFQM software support? Self-Assessment EFQM Software Support Added Benefit of SAETO The software “explains” the model as you go along: instead of reading a book on EFQM, the software leads you step-by-step GOA/ SAETO WorkBench Quality in Business

  13. Einleitung Seite 1 Beyond ISO: EFQM What does EFQM for me? Why an EFQM software support? Self-Assessment EFQM Software Support Added Benefit of SAETO “Home-grown” solutions (e.g. using Excel) cost at least as much as GOA, but are far less powerful and time-saving, and: • no updates, • no new features, • no changes as EFQM model evolves, • no anonymous analysis, • no automated distribution, • no expansion towards similar models • etc. GOA/ SAETO WorkBench Quality in Business

  14. Assessment Model CAF, EFQM, ISO9004, „Fit for Excellence“, ... Evaluate DeployPolicy Assess& Inquire PeopleSatisfaction Student Satisfaction ProjectExcellence TrainingEvaluation 360°Feedback … Einleitung Seite 1 Beyond ISO: EFQM What does EFQM for me? The path to Excellence Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench Quality in Business Determine KPI’s Define Strategy

  15. Team Efficiency LOP Inventory Objectives InnoMan Kultur People Inquiry Organisational Climate Customer Inquiry Supplier audits (Inquiry Prof) Basel II Objectives 360° Management Feedback CIP WorkBench InnoMan Process Project Excellence Assessment Inquiry Prof. The EFQM Excellence Model Rückblick Seite1 Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefits of SAETO GOA/ SAETO WorkBench Quality in Business

  16. Rückblick Seite1 Beyond ISO: EFQM What does EFQM for me? Why an inquiry software? Self-Assessment EFQM Software Support Added Benefit of SAETO • EFQM calls for systematically obtained data • Inquiries can be carried out anonymously Particularly important for satisfaction inquiries (Students, Personnel, Teams, 360° Management Feedback, ...) • Regularly conducted inquiries allow fast reaction to felt, “smaller”problems and thereby strongly improve Motivation • Satisfaction inquiries can be used as valuable input for continuous Improvement GOA/ SAETO WorkBench Quality in Business

  17. Rückblick Seite1 Beyond ISO: EFQM What does EFQM for me? Why an inquiry software? Self-Assessment EFQM Software Support Added Benefit of SAETO • Electronic inquiries can be carried out quickly and at a very low cost • Automatic generation of reports and statistics on the push of a button • The knowledge bases included in saeto provide a sound basis on which contents and expressions can be tailored to organisation-specific inquiries GOA/ SAETO WorkBench Quality in Business

  18. Rückblick Seite1 Beyond ISO: EFQM What does EFQM for me? Why an inquiry software? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench Quality in Business

  19. Rückblick Seite1 Beyond ISO: EFQM What does EFQM for me? What is the added benefit of saeto? Self-Assessment EFQM Software Support Added Benefit of SAETO Copenhagen Process: self-assessment will become the cornerstone of continuous improvement in education and training in Europe. The European Common Quality Assessment Framework in VET (CQAF) requires continuous improvement. SAETO meets all requirements of CQAF in VET. GOA/ SAETO WorkBench Quality in Business

  20. Rückblick Seite1 Beyond ISO: EFQM What does EFQM for me? What makes saeto special? Self-Assessment EFQM Software Support Added Benefits of SAETO European solution with multinational validation. Integration of methodology, training modules and software, supported by an international partner network. Product based on and licensed by EFQM & ISO Solution compatible with: • CQAF: (European) Common Quality Assessment Framework • ANECA: Spanish National Agency for Quality Assurance and Accreditation • eduQua: Swiss quality certificate for ETOS • Gütesiegelverbund Weiterbildung: Quality Label Association for Continuing VET, Germany • LQW: Learner-oriented Quality in Continuing VET, Germany GOA/ SAETO WorkBench Quality in Business

  21. Rückblick Seite1 Beyond ISO: EFQM What does EFQM for me? What is the benefit of the SAETO survey modules? Self-Assessment EFQM Software Support Added Benefits of SAETO Extensive survey catalogues for stakeholder analysis Modular structured to select short or in-depth surveys Adaptable to specific and individual needs GOA/ SAETO WorkBench Quality in Business

  22. Rückblick Seite1 Beyond ISO: EFQM What does EFQM for me? GOA/saeto WorkBench - Benefits Self-Assessment EFQM Software Support Added Benefit of SAETO • Conformity with EFQM model and always up to date • Supports methodology and structured approach with a systematic approach to the needs of Educational and Training Organisations • Reduces training effort for EFQM • Can be easily adapted to individual needs • Multi-lingual question catalogues • Quick and efficient Reporting • Follow-up on improvement suggestions using Balanced Q-Card GOA/SAETO WorkBench Quality in Business

  23. Rückblick Seite1 Beyond ISO: EFQM What does EFQM for me? Beneficiaries Self-Assessment EFQM Software Support Added Benefit of SAETO SAETO offers benefits to all employees of educational and training organisations with special emphasis on managers & trainers through: • Continuously updated conformity with the EFQM model • Support of methodology and structured approach • Reduction of training effort for EFQM implementation • Easy adaptation to organisation specific aspects • Multi-lingual question catalogs • Quick and efficient reporting support • Follow-up on improvement suggestions (CIP, Balanced Q-Card extension) GOA/SAETO WorkBench Quality in Business

  24. Rückblick Seite1 Beyond ISO: EFQM What does EFQM for me? User statements Self-Assessment EFQM Software Support Added Benefit of SAETO Dr. Paula Carioca, Director ICL Portugal: «"A strong point of the (GOA) software is that it entirely eliminates the bureaucracy factor of quality management. A further advantage observed by ICL is the savings which the use of the software provides, as well as its intrinsic value for money. In the opinion of ICL Portugal, the use of the AnaFact Software (a former version of GOA) allows savings of approximately EUR 15.000 per year in third-party expenses, and between 10% and 20% in quality department personnel costs."» GOA/SAETO WorkBench Quality in Business

  25. Beyond ISO: EFQM What does EFQM for me? Co-operation Possibilities Self-Assessment EFQM Software Support Added Benefit of SAETO We invite additional test-bed partners ! Quality in Business

  26. Rückblick Seite1 Beyond ISO: EFQM What does EFQM for me? Currant GOA/saeto WorkBench ETO Users Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/SAETO WorkBench Quality in Business

  27. Thank you for your interest

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