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Chapter 7

Chapter 7. Information Systems for Enterprise Collaboration. Intranets and Extranets. How important are Intranets and Extranets in business?………… 80% of Fortune 500 had Intranet in place in mid 90’s More Intranet servers than Internet servers So what is an Intranet?………. Intranets.

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Chapter 7

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  1. Chapter 7 Information Systems for Enterprise Collaboration

  2. Intranets and Extranets • How important are Intranets and Extranets in business?………… • 80% of Fortune 500 had Intranet in place in mid 90’s • More Intranet servers than Internet servers • So what is an Intranet?……….

  3. Intranets • A network inside an organization that uses Internet technology to function (A browser, TCP/IP, HTML or equivalent) • Security is provided via passwords, work group authorizations, encryption, firewalls, etc. • Can be linked to an Extranet to allow communications between business partners

  4. Intranet Applications • Technology companies have been the biggest investors and developers so far • Considered as fundamental as a telephone • Intranets are used to offer basic functions to workers and associates such as project management, time keeping, scheduling, e-mail

  5. Enterprise Collaboration • Intranet Groupware can be used to form productive discussion groups, videoconferencing, and other yet to be developed methods of communications • Intranets allow for corporate communications via update pages, newsletters, corporate wide search capabilities, etc.

  6. Additional Business uses • Many organizations are using an Intranet to connect and access legacy systems such as mainframes • Accomplished through a portal similar to Yahoo!, Excite!, AOL, etc. • These corporate portal pages can be customized to the individual similar to traditional Internet pages

  7. Necessary Elements of an Intranet • TCP/IP client/server network • Web browsers and server software • HTML or other type of web publishing software • Network management software • Security software

  8. What's it worth? • Typically an Intranet has an ROI (return on investment) over 1000% annualized! • Payback period measured in days or weeks • An Intranet is a low risk investment • Additional cost savings in elimination of paper, efficient work, human resource uses

  9. Cost Savings Attributable to Training • Learning how to use a browser is easy • Familiar interface (comfortable) • Best method is to learn systems online • Training can be self paced (no classroom pressures)

  10. Extranets • Expanding upon the Intranet, we can develop an Extranet using the same technology • Can use own hardware and software to create a private network or…. • Can use the Internet as the infrastructure backbone and create a Virtual Private Network (VPN)

  11. Future Uses of Intranetsand Extranets • Companies are moving beyond the publishing and content stage • Beginning to use OLAP and OLTP to access and develop databases, warehouses, processors, etc.

  12. Enterprise CollaborationSystems • The goal of enterprise collaboration is to enable • Communication - sharing information • Coordination - effective use of resources • Collaborate - joint effort to accomplish organizational objective

  13. Teams and Workgroups • Workgroup - two or more people working on the same task • Team - a collaborative workgroup committed to working together on the same projects • Virtual team - collaborative workgroup accomplishing work despite barriers

  14. Enterprise CollaborationSystem • Is an information system and must have • people • hardware • software • data • communications tool

  15. Enterprise Collaboration • Remember that enterprise collaboration can be and usually is a cross functional activity • Requires the use of a Groupware product to satisfy the software need

  16. Groupware Products • Some common software products that support enterprise collaboration are • Lotus Notes • Novell GroupWise • Microsoft Exchange • Netscape Communicator

  17. Additional Products • Application software suites can assist in collaboration • Electronic communications tools (e-mail, voice mail, bulletin boards, internet phone, paging, etc.) • Electronic conferencing tools include electronic meeting rooms, voice conferencing, whiteboarding, etc.

  18. Data and Voice Conferencing • Videoconferencing - Realtime meetings using video capture, voice capture • Teleconferencing - Same as videoconferencing except in a larger setting • Downside is data transmission speeds • Becoming less of an issue

  19. Collaborative Work Management Tools • Allow for the management of collaborative work • Time scheduling and calendaring • Task and project management (hourly estimates, time overruns, etc.) • Workflow (Gantt charts, flow charts) • Knowledge management

  20. The End • Next week Chapter 8

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