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FIFTH ANNUAL AFRICA DIALOGUE CONSUMER PROTECTION CONFERENCE

FIFTH ANNUAL AFRICA DIALOGUE CONSUMER PROTECTION CONFERENCE. SEPTEMBER 10- 12 2013 LIVINGSTONE , ZAMBIA. CONSUMER PROTECTION AND COMPETITION HIGHLIGHTS. Consumer Protection Act (CPA) has been in existence for fifteen (15) years

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FIFTH ANNUAL AFRICA DIALOGUE CONSUMER PROTECTION CONFERENCE

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  1. FIFTH ANNUAL AFRICA DIALOGUE CONSUMER PROTECTION CONFERENCE SEPTEMBER 10- 12 2013 LIVINGSTONE , ZAMBIA

  2. CONSUMER PROTECTION AND COMPETITION HIGHLIGHTS • Consumer Protection Act (CPA) has been in existence for fifteen (15) years • The CPA is being administered by Department of Trade and Consumer Affairs under the Ministry of Trade and Industry

  3. PROVISION OF THE ACT The Act provides for the protection of the interests of consumers by means: • investigation; • Prohibition; • control of unfair business practice; • disseminate consumer-related information; • provide for matters connected with and incidental to the forgoing.

  4. REVIEW OF THE CPA CPA is being reviewed to match the international best practices; the new issues to be introduced include • Introduction of the National Consumer Tribunal • Enhance functions of the office • Accreditation of Consumer Organizations • Industry Code of Conduct

  5. EXAMPLES OF CASES/ HOT TOPICS FACED BY THE OFFICE • Misleading advertising particularly on shelf price vs. till price • Selling of expired/tainted food products • No warrantee on imported vehicles • Selling of poor merchantable cellphones • Garages failing to repair customer vehicles • Selling of electronics with no guarantees • Limiting guarantee on cellphones • Due to lack of Type Approval of cellphones, we get all sorts of cellphones being sold in the country

  6. Cross border Issues • The Act doesn’t provide for cross border cases • Botswana is signatory to declaration on regional cooperation on Competition and Consumer laws and policies

  7. Competition Highlights • Competition Act was enacted in 2009, • The Act is implemented by the Competition Authority . • The Act provides for cross border • Currently the

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