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International Citizen Services

International Citizen Services. Foreign Affairs Operations International Footprint. VIS locations. DoS RIMC locations. Refugee Processing locations. UKVisa locations. VIS Service Offerings. Basic services include visa information and appointment scheduling when appropriate via:

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International Citizen Services

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  1. International Citizen Services

  2. Foreign Affairs Operations International Footprint VIS locations DoS RIMC locations Refugee Processing locations UKVisa locations

  3. VIS Service Offerings • Basic services include visa information and appointment scheduling when appropriate via: • Standardized applicant processing throughout Missions • Live operator service and Interactive Voice Response Systems • Local Operations Manager (LOM) support • Web-based service • Applicant Service Center (ASC) services • Biometric capture • Courier service • Potential collection of MRV fee • Applicant assistance center • Users are charged on a fee-for-service basis and pay via: • Bank transfer (i.e., PIN solution) • Credit card • Central program management office providing oversight; regionalized call center services

  4. Mexico – Web Access

  5. VIS Missions • France 01/02* • El Salvador 02/02* • Argentina 02/02* • Brazil 07/02* • Ireland 09/02* • Colombia 12/02* • Turkey 04/03* • Venezuela 10/03* • Dom Republic 12/03* • Serbia 06/04* • Peru 02/05* • Senegal 03/05 • Ecuador (Guayaquil) 08/05* • Romania 10/05* • Nicaragua 12/05* • South Africa 2/06 • Bahamas 2/06 • Bolivia03/06 • Macedonia/Kosovo 05/06 • Cuba05/06 • Togo 05/06 • Costa Rica 06/06 • Bosnia 09/06 • Liberia 01/07 • Uruguay03/07 • Ukraine 03/07 • Honduras 05/07 • Chile06/07 • Mexico 12/00* • Belgium 03/01* • Netherlands 03/01* • Luxembourg 03/01* • Germany 06/01* • Austria 07/01 • Poland 08/01* • Guatemala 09/01* • Hungary 11/01* • Spain 11/01* • Italy 11/01* • Switzerland 12/01* * Denotes enhancements Europe WHA 40

  6. VIS Missions Asia – sub to Teletech • Turkey 04/03 • Philippines 02/05 • South Korea 07/04 • Thailand 01/06 • Israel 03/06 • Australia 05/06 • Saudi Arabia 05/06 • Japan 07/07 8

  7. Argentina Aruba Bahamas, The Belize Bolivia Brazil Chile Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Mexico Netherlands Antilles Nicaragua Panama Paraguay Peru Suriname Uruguay Venezuela CSC VIS in WHA

  8. CSC VIS in EUROPE Albania Andorra Armenia Austria Azerbaijan Belarus Belgium Bosnia and Herzegovina Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Macedonia Malta Moldova Monaco Netherlands Norway Poland Portugal Romania Russia San Marino Serbia and Montenegro Slovakia Slovenia Spain Sweden Switzerland Turkey Ukraine United Kingdom • The EUR contract covers both Europe and Africa • Africa is represented graphically on a separate slide.

  9. CSC VIS in AFRICA Angola Benin Botswana Burkina Faso Burundi Cameroon Cape Verde Central African Republic Chad Comoros Congo - Democratic Republic of the Congo Republic of the Cote d'Ivoire Djibouti Equatorial Guinea Eritrea Ethiopia Gabon Gambia Ghana Guinea Guinea-Bissau Kenya Lesotho Liberia Madagascar Malawi Mali Mauritania Mauritius Mozambique Namibia Niger Nigeria Rwanda Sao Tome and Principe Senegal Seychelles Sierra Leone Somalia South Africa Sudan Swaziland Tanzania Togo Uganda Zambia Zimbabwe • The EUR contract covers both Europe and Africa • Europe is represented graphically on a separate slide.

  10. VIS Service Offerings • Basic services include visa information and appointment scheduling when appropriate via: • Standardized applicant processing throughout Missions • Live operator service and Interactive Voice Response Systems • Local Operations Manager (LOM) support • Web-based service • Applicant Service Center (ASC) services • Biometric capture • Courier service • Potential collection of MRV fee • Applicant assistance center • Users are charged on a fee-for-service basis and pay via: • Bank transfer (i.e., PIN solution) • Credit card • Central program management office providing oversight; regionalized call center services

  11. Fill out visa application Fill out Courier Forms Approved: Pay Recip fees Interview and verification Finger Scanning US Visa Process Process from applicant viewpoint Make Appt. Data Entry or verification Pay MRV Fee Photo Scanning Call center or Internet appt Done by EVAF over internet Pay at Bank Data is input into CLASS from the application Most posts scan photos, Mexico takes live capture. Performed outside of Consulate All posts required to take 10 prints soon. A FSO is required to verify prints and do interview Passports or BCC cards are returned by courier service

  12. Monterrey, Mexico Consulate Nuevo Laredo Consulate Matamoros Consulate General Monterrey

  13. UKvisas • UKvisas is a self funding Government Directorate that facilitates the entry of legitimate travellers to the UK and turns away unqualified applicants • UKvisas is the overseas arm of Britain's integrated border management (75% Foreign and Commonwealth Office (FCO) + 25% Home Office) • UKvisas awarded 3 Regions to CSC (A: Americas; B: Europe; F: North Africa/E. Med) • Delivering a variety of operational services (Call Centers, web information & store-front operations)

  14. UKvisas • UKvisas is a self funding Government Directorate that facilitates the entry of legitimate travellers to the UK and turns away unqualified applicants • UKvisas is the overseas arm of Britain's integrated border management (75% Foreign and Commonwealth Office (FCO) + 25% Home Office) • UKvisas awarded 3 Regions to CSC (A: Americas; B: Europe; F: North Africa/E. Med) • Delivering a variety of operational services (Call Centers, web information & store-front operations)

  15. UKvisa Rollout Opened 29 VACs and 3 Call Centers in 7 months VAC and Call Center Launch Support Information Services Launch What does a VAC do ?

  16. Refugee Processing Center (RPC) • Manages, operates, and updates the standardized computer refugee resettlement case management system – Worldwide Refugee Admissions Processing System (WRAPS) • WRAPS is a distributed information management system consisting of two major subsystems: • Overseas Processing Entity (OPE) capable of local data entry, data management, and reporting • Central Processing Facility supporting central information management, a data repository, and central service support (e.g., Consular Lookout and Support System (CLASS) name checks, access to global statistics, external interface support) • Overseas Processing Entities have been deployed and are being supported in the following locations • Bangkok, Thailand (IRC) Locations Deployed and Closed • Ho Chi Minh City, Vietnam (DoS)  New Delhi, India • Moscow, Russia (IOM)  Belgrade, Serbia • Istanbul, Turkey (ICMC)  Amman, Jordan • Cairo, Egypt (IOM)  Frankfurt, Germany • Nairobi, Kenya (CWS) • Accra, Ghana (CWS) • Vienna, Austria (HIAS) • Havana, Cuba (DoS) • Damak, Nepal (IOM)

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