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Interactive Patient Counseling

Interactive Patient Counseling. Pharmacist Patient Consultation Program Unit 1 “the prime questions”. In the tool box, so far:. OBRA 90 (as a guide) The pharmacy care process Courtesy – like Introducing yourself! Rapport – using patient names, getting to know your patients

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Interactive Patient Counseling

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  1. Interactive Patient Counseling Pharmacist Patient Consultation Program Unit 1 “the prime questions”

  2. In the tool box, so far: • OBRA 90 (as a guide) • The pharmacy care process • Courtesy – like Introducing yourself! • Rapport – using patient names, getting to know your patients • Body language – Get ‘CLOSER’ • Listening skills • Empathy • Asking open ended questions • Summarizing and verifying information • Encouraging your patients to ask you questions

  3. A look at what you will be learning how to do: Heather Ferguson ’03 • Don’t worry about your drug knowledge • Watch for the basic skills in the tool box • Be watching for nonverbal clues • This is what the ASP patient counseling competition will be like, and the APhA national competition

  4. The Prime Questions • What did your doctor tell you this medication was for? • How did your doctor tell you to take this medication? • What did your doctor tell you to expect?

  5. The Prime Questions • Final verification • Just to make sure I didn’t leave anything out, tell me again how you will be using this medication?

  6. Open vs. Closed Ended Questions • Open ended provide more information • Tell me more about the symptoms you are having… • Closed provide only limited information • Did your doctor tell you to take 1 tablet daily? • Do you know how long you will need to take this medication?

  7. Refills • Show and tell • Place the pill in the lid and ask the patient: • So, what are you using this medication for? • And how do you take it? • And are you having any problems?

  8. Patient Counseling Plan • Print this from web. • Prepare for the counseling • Introductions • Prime questions • Final verification • Follow up

  9. Video: PPCP1

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