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Refocused EMA / ALG

Refocused EMA / ALG. Staffing levels A complicated process got more complicated Making it easier Exit Strategy *. Launching a mentoring programme. Recruitment of staff Raising the awareness of what mentoring is and what it isn’t! Setting up the recording process – what goes where

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Refocused EMA / ALG

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  1. Refocused EMA / ALG • Staffing levels • A complicated process got more complicated • Making it easier • Exit Strategy *

  2. Launching a mentoring programme • Recruitment of staff • Raising the awareness of what mentoring is and what it isn’t! • Setting up the recording process – what goes where • Developing the links with tutors • Advocating for learners best interests • Building the referral points

  3. Data Data Data • Raising the awareness of the need to capture data • Building processes that would assist the service (not just about capturing data) • Getting into the habit of recording Learner Support Data Management 2010-2011

  4. Text Feedback • Trialling mechanism to gather feedback in the form of text messages for the LRC • Setup the txttools system to allow incoming messages for the following questions: • We aim to acknowledge our customers within two minutes. Are we reaching this standard? • Do you find the LRC Staff polite and helpful? • Can you find the books, e resources and other sources of information that you require? • Is the LRC too quiet, about right or too noisy? • Is there anything which you think that we could do to improve the quality of the service offered by the LRC?

  5. Thank you Tresham, Kettering Campus, Windmill Avenue, Kettering, Northants, NN15 6ER Tel: 0845 658 89 90 Fax: 01536 522500 Email: info@tresham.ac.uk Web: www.tresham.ac.uk

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