1 / 34

User Manual

User Manual. User Manual. A user manual is a technical communication document intended to give assistance to people using a particular system Manuals can Come with the product Purchased separately Every manual will contain at least one instructions. Additional Components of a User Manual.

sierra-richard
Download Presentation

User Manual

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. User Manual

  2. User Manual • A user manual is a technical communication document intended to give assistance to people using a particular system • Manuals can • Come with the product • Purchased separately • Every manual will contain at least one instructions.

  3. Additional Components of a User Manual • Cover Page • Hazard Alerts • Table of Contents • Introduction • Definition of Terminologies • Technical Descriptions • Warranties • Accessories • FAQ • Corporate Contact Information

  4. Cover Page • Title of the manual • Name of the product/service discussed • Purpose of manual • Graphically depict the product or service • Photograph • Line Drawing

  5. Additional Components of a User Manual • Cover Page • Hazard Alerts • Table of Contents • Introduction • Definition of Terminologies • Technical Descriptions • Warranties • Accessories • FAQ • Corporate Contact Information

  6. Hazard Alerts / Safety Guidelines • Purpose • Protect customer • Avoid equipment damage • Avoid lawsuits • Can be in the form of • List of safety tips • Hazard alerts

  7. Additional Components of a User Manual • Cover Page • Hazard Alerts • Table of Contents • Introduction • Definition of Terminologies • Technical Descriptions • Warranties • Accessories • FAQ • Corporate Contact Information

  8. Table of Contents • Identifies the placement of different sections of a manual • Helps the reader locate relevant information

  9. Additional Components of a User Manual • Cover Page • Hazard Alerts • Table of Contents • Introduction • Definition of Terminologies • Technical Descriptions • Warranties • Accessories • FAQ • Corporate Contact Information

  10. Introduction • Manuals may be the only contact between user and company • Introduction must be friendly and positive. Welcome to the world of modern electronics. The cordless phone you have purchased is the product of advanced technology. This manual will help you install your new phone easily.

  11. Additional Components of a User Manual • Cover Page • Hazard Alerts • Table of Contents • Introduction • Definition of Terminologies • Technical Descriptions • Warranties • Accessories • FAQ • Corporate Contact Information

  12. Definition of Terminologies • Readers unfamiliar with terminologies might • Miss important information • Perform an operation incorrectly • Define terms • Early in the manual • Throughout the text • Glossary

  13. Additional Components of a User Manual • Cover Page • Hazard Alerts • Table of Contents • Introduction • Definition of Terminologies • Technical Descriptions • Warranties • Accessories • FAQ • Corporate Contact Information

  14. Technical Descriptions • Technical Descriptions help readers identify parts of a product • It can be • Part by Part explanation • Labeled Diagram of product’s components • List of product’s specifications • Schematic diagram

  15. Additional Components of a User Manual • Cover Page • Hazard Alerts • Table of Contents • Introduction • Definition of Terminologies • Technical Descriptions • Warranties • Accessories • FAQ • Corporate Contact Information

  16. Warranties • Warranties protect • Customer: • IF a product malfunctions sooner than mentioned by the manufacturer • Manufacturer: • IF a product malfunctions after than mentioned by the manufacturer • Disclaimers

  17. Additional Components of a User Manual • Cover Page • Hazard Alerts • Table of Contents • Introduction • Definition of Terminologies • Technical Descriptions • Warranties • Accessories • FAQ • Corporate Contact Information

  18. Accessories • Accessories are not mandatory for the product’s operations • A user manual may promote sale of accessories

  19. Additional Components of a User Manual • Cover Page • Hazard Alerts • Table of Contents • Introduction • Definition of Terminologies • Technical Descriptions • Warranties • Accessories • FAQ • Corporate Contact Information

  20. Frequently Asked Questions • List of answered questions that are commonly asked by the customers • Saves company time and money • Improves customer relations

  21. Additional Components of a User Manual • Cover Page • Hazard Alerts • Table of Contents • Introduction • Definition of Terminologies • Technical Descriptions • Warranties • Accessories • FAQ • Corporate Contact Information

  22. Corporate Contact Information • Most user manuals conclude by • Giving telephone numbers • Addresses for local and regional service locations • 24-hour service hotlines • Consumer information bureau

More Related