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The Heart of service

Rhonda Blankenship. The Heart of service. Customer Service:. Facilitating a frictionless experience. What are we selling?. My Customers. What causes the “friction” between me and my customers? . Serious. Hungry. Angry. Miguel Ruiz: The Four Agreements Second Agreement-

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The Heart of service

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  1. Rhonda Blankenship The Heart of service

  2. Customer Service: Facilitating a frictionless experience

  3. What are we selling?

  4. My Customers

  5. What causes the “friction” between me and my customers?

  6. Serious

  7. Hungry

  8. Angry Miguel Ruiz: The Four Agreements Second Agreement- Don’t Take Anything Personally “Whatever happens around you, don't take it personally... Nothing other people do is because of you. It is because of themselves.”

  9. lonely

  10. tired

  11. SERIOUS Meeting your needs is preventing me from doing MY JOB Meeting YOUR NEEDS is my job.

  12. It is important for me to be… But not… Flexible Enabling Compassionate So that my students will become… But not… Trusting Dependent Confident

  13. The best service anyone can provide is to help people help themselves.

  14. If we are not taking care of ourselves and teaching others how to take care of themselves, it’s easy to develop a bad attitude. “I can only please one person per day, today is not your day and tomorrow doesn't look good either.” “Failure to plan on your part does not constitute an emergency on my part.”

  15. Maya Angelou "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."

  16. How do I know, if I’ll make it through? How do I know, where’s the proof in you?

  17. Thank you!!!

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