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Presented by Judith M. Herr

Presented by Judith M. Herr. Blogs and Wikis and Bears, Oh My!: Selecting Web Collaboration Tools for Managers. Collaboration: Elephant in the Dark. “If each of us held a candle there, and if we went in together, we could see it.” The Essential Rumi Translation by Coleman Banks.

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Presented by Judith M. Herr

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  1. Presented by Judith M. Herr Blogs and Wikis and Bears, Oh My!: Selecting Web Collaboration Tools for Managers

  2. Collaboration: Elephant in the Dark “If each of us held a candle there, and if we went in together, we could see it.” The Essential Rumi Translation by Coleman Banks blogs and wikis oh my

  3. Overview • Poll the participants • Choosing the right web-based tools for managing and collaborating - knowledge, communities, projects • Lists and blogs and wikis, oh my • Enterprise & corporate Uses? • Follow the road – summary table; references; primer blogs and wikis oh my

  4. Poll Blogs, web sites, discussion forums, chat, wikis you visit? Use web-based communication tools to manage projects, people, clients? What for? (collaboration, knowledge management, internal/external communication, training?) Any experience using web-based collaborative tools across cultures? blogs and wikis oh my

  5. Collaboration/Discussion Models E-mail exchange Shared folder/access Interactive content update/access Web Communities…happen when users are given tools to use their voice in a public and immediate way, forming intimate relationships over time Managing Technical Communication: Collaboration, discussion, community blogs and wikis oh my

  6. And, another current reference… Collaboration and Wikis and Blogs, Oh My! How Web Publishing Tools Could Change Collaboration [DOWNLOAD: PDF. 9 pages]by IDC, Mark Levitt, Robert P. Mahowald, Joshua Duhl, Brian McDonough Price:$1,000.00 Availability: Available for download nowThis IDC Insight looks at the emerging interest in using Weblogs (blogs) and wikis for collaboration. It explores what these technologies are, what they offer for collaboration, and how they are expected to impact collaboration, including collaborative solutions, over the next several years. • 9 pages blogs and wikis oh my

  7. Collaboration/CommunicationWeb Tools • Email lists/discussion forums/chat – Personal, professional, political, corporate • Blogs – Personal/Organizational journal • Wikis – Open source collaborative server technology; Users access/browse/edit hypertext pages in real-time context • Hybrid systems; RSS; Commercial blogs and wikis oh my

  8. Collaborative Models: User RelationshipsThe Wiki Way: Quick Collaboration on the Web Bo Leuf, Ward Cunningham blogs and wikis oh my

  9. Collaborative Models: User RelationshipsThe Wiki Way: Quick Collaboration on the Web Bo Leuf, Ward Cunningham blogs and wikis oh my

  10. Collaborative Models: User RelationshipsThe Wiki Way: Quick Collaboration on the Web Bo Leuf, Ward Cunningham blogs and wikis oh my

  11. When choosing tools, consider… • Who are the users? What will they want to get out of it? Pertinent content? • Open Source or commercial? Mechanics • What features? Hyperlink? Simple quick navigation? Syndication (RSS) information gathering? Real time? • How to handle nuisances, security, hosting, moderating? blogs and wikis oh my

  12. E-mail lists/Forums • Professional collaboration – virtual professional community • Finding jobs and new clients • Career/talent/skill development, training, student interaction • Good ol’ days reminiscing blogs and wikis oh my

  13. E-mail Lists/Forums • Scientific investigation – peer review, expert commentary • “Soul searching” – religious, political groups • Broadcast messages • “Leave taking” blogs and wikis oh my

  14. E-mail List Examples and Mechanics • Example: STC Management SIG (http://lists.stc.org/cgi-bin/lyris.pl?enter=stcmgmtpic-l ) • Providers - http://www.greatcircle.com/majordomo/ - http://www.lyris.com/ - http://groups.yahoo.com/ blogs and wikis oh my

  15. E-mail lists/ forums:Challenges and Solutions • Rules – How many? Why? • Staying on topic • Moderators, Administrators, Hosts • Managing “promoters,” “flamers,” sensitive or constant contributors • Shooting yourself in the foot • Critical mass? • Broad interest or single interest? blogs and wikis oh my

  16. STC Management SIG Listserv From: bounce-stcmgmtpic-l-240102@lists.stc.org [mailto:bounce-stcmgmtpic-l-240102@lists.stc.org] On Behalf Of xxxxxxxr To: STC Management SIG discussions Subject: [stcmgmtpic-l] Friday afternoon and the Management SIG discussion Welcome newcomers to this Management SIG discussion forum. Please introduce yourselves and tell us a bit about your work in technical communication - and, how your week went. jmh -----Original Message-----From: XXXXXXXXXSent: Saturday, September 17, 2005 12:32 PMSubject: How my week went  …My week went as well as can be expected.  I'm under notice of a pending layoff and none of my resumes are generating more than nibbles.  No bites at all.  blogs and wikis oh my

  17. Blogs • Short for web log; frequently updated journal for general public consumption • Online diary with an audience • Hierarchy of text, images, media objects data, arranged chronologically - Viewed in an HTML browser blogs and wikis oh my

  18. blogs and wikis oh my

  19. blogs and wikis oh my

  20. Blog Examples and Mechanics • Archives • Calendar • Comments from readers • Examples • http://cyber.law.harvard.edu/globalvoices • http://www.dvorak.org/blog/ • http://jessicamusic.blogspot.com/ blogs and wikis oh my

  21. blogs and wikis oh my

  22. Blog Examples and Mechanics • Salon.com • Band site for fans - www.thefray.net • Seattle Children’s Hospital -seattlechildrens.org/home/calendar.asp • Posting blog photos - www.hello.com • wellchosenwords.blogspot.com/ blogs and wikis oh my

  23. Challenges and Solutions • Quality of the postings varies. Quantity overwhelms • Focusing the conversation – adding barriers including registration • Managing bad manners and nuisances – “I reserve the right to delete any post for any reason” • Hubris vs. collaboration blogs and wikis oh my

  24. blogs and wikis oh my

  25. Wiki – Wikiwiki:Hawaiian for fast, speedy • Invites all users to edit any page; to create new pages using any Web browser • Promotes meaningful topic associations; page linking is intuitive – shows whether target page exists • Involves visitor in ongoing creation • “The simplest online database that could possibly work” blogs and wikis oh my

  26. Examples and Mechanics: Wikipedia blogs and wikis oh my

  27. blogs and wikis oh my

  28. Meatball Wiki • MeatballWiki http://www.usemod.com/cgi-bin/mb.pl • Meatball is a community of active practitioners striving to teach each other how to organize people using online tools. Members here are either community managers or are building supporting tools blogs and wikis oh my

  29. Adult Literacy Education (ALE) Wiki “You can learn about the field here and contribute your knowledge from research, experience teaching adult learners, or your experience as an adult learner. http://wiki.literacytent.org/index.php/Main_Page blogs and wikis oh my

  30. blogs and wikis oh my

  31. Wiki Mechanics • Text only environment • Page links simple to create • Most common language – Perl-based - Free and ubiquitous - Easy to install - Compile in perl module on Apache server to speed up processing by factor of 30 blogs and wikis oh my

  32. blogs and wikis oh my

  33. Wiki Challenges and Solutions • Limited editing interface and format; Inconsistent editing standards • Open to anyone within the domain served by the wiki - Many are not sufficiently bold to take the first step toward changing someone else’s creation - Some are destructive or nuisances blogs and wikis oh my

  34. Technologies for Enterprise Applications? • Outward facing – CEO writes blogs (the end of traditional PR); forums to collect opinions from customers, partners, investors; easy Web publishing • Internal uses – Notice board; department web sites; centralized information sources • Basecamp – “Project Management Utopia” http://www.basecamphq.com/index.php blogs and wikis oh my

  35. blogs and wikis oh my

  36. blogs and wikis oh my

  37. Challenges • Security; policies and policing • Dealing with nuisances; flamers; spammers; constant posters • Hosting, moderating, and barriers • Bounces, spoofing (get email address to confirm new subscribers) blogs and wikis oh my

  38. Discussion Questions • Simple or complex solutions – what works best? • How to trust people to consider the interests of the community (anonymous)? • Do members of virtual communities yearn to meet face-to-face? • How to manage web-based projects “when everyone is putting in their 2¢?” blogs and wikis oh my

  39. You have a brain my friend, all you need is a certificate blogs and wikis oh my

  40. This Certificate of Excellence is hereby granted to: ___________________________ for diligently applying what you’ve gained from the LavaCon2005 Conference Blogs and Wikis and Bears, Oh My!: Communication Channels for Knowledge Sharing, Collaboration, and Community BuildingGranted 27 September 2005 ______Judith M. Herr________Judith M. Herr, Presenter blogs and wikis oh my

  41. Comments, suggestions, follow-up questions? Contact me at… Judith M. Herr herrj@comcast.net Well Chosen Words 925-292-1519 (FAX) http://home.comcast.net/~m.herr/ blogs and wikis oh my

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