How SMRT’s ‘Go-To’ Initiative Will Improve Commuter Services and Facilities

1. How SMRT’s ‘Go-To’ Initiative Will Improve Commuter Services and Facilities The main passenger transport system in Singapore comprises mass rapid transit (MRT), public buses, and taxis. The country’s efficient and regular public transportation services offer a convenient way for people to travel around Singapore. SMRT Corporation, the leading multi-modal transport operator in Singapore, continues to work on innovative solutions to provide commuters with better journeys as it strives to improve its service and reliability. Recently, SMRT launched a new initiative aimed at enhancing its commuter services and facilities and better serve the community. SMRT’s ‘Go-To’ Initiative SMRT rolled out the ‘Go-To’ Initiative across 17 SMRT train stations and five bus interchanges. The company is planning to launch the initiative progressively throughout the MRT and bus network over the next two years. These are the facilities that commuters will receive under the ‘Go-To’ Initiative: • SMRT will provide “Scan & Go-To” QR code to commuters which is like a digital concierge service. Commuters can use the code to access useful travel information related to stations, train/bus timings, and alternative travel information. • The Go-To Initiative aims to offer first aid rooms and WeCare rooms to commuters where they can relax and feel comfortable when required. • SMRT has partnered with Agency for Integrated Care (AIC) to offer Dementia Go-To Points (GTPs) that will serve as resource centres for commuters requiring dementia-related services. The Dementia GTPs will act as a ‘safe return’ point where people can bring persons living with dementia and contact their next-of-kin to pick them up. • Apart from AIC, SMRT has also partnered with the Singapore Association of the Visually Handicapped, the Alzheimer’s Disease Association, Guide Dogs Singapore Ltd (GDS) and the Handicaps Welfare Association (HWA) to provide scenario-based training to the frontline staff so that they can handle situations commonly encountered within the network. SMRT CEO, Mr Neo Kian Hong, said: “Running safe, reliable and commuter-centric train and bus journeys remain our top priority. Go-To SMRT is a key part of our WeCare service ethos, which seeks to care for everyone we meet and serve.” Commenting on the Go-To Initiative, Mr Seah Moon Ming, SMRT Chairman, said: “Go-To SMRT is a programme that improves and expands our services beyond our network to benefit the communities around our MRT stations and bus interchanges.” He added that the company is continuously improving its services to better serve the commuters and communities with great respect, empathy, humility and care. Conclusion SMRT, being at the forefront of the public transportation system, aims to deliver the best services possible to commuters in Singapore. It is working with the Land Transport Authority to renew the North-South and East-West lines. It has partnered with electric vehicle service providers to fulfil the

2. country’s vision of launching cleaner and greener transportations services. The Go-To Initiative is another example of SMRT’s commitment to creating a caring commuting culture. The initiative will enhance the way SMRT serves its customers and meet the needs of commuters.