How Process Intelligence Is Enabling Successful And Sustainable Intelligent Automation | MindFields Global

1. MINDSPEAKS WEBINAR SERIES How Process Intelligence is EnablingSuccessful and Sustainable IntelligentAutomation Hostedby: Mohit Sharma Founder & ExecutiveChairman, MindfieldsGlobal Presented by: Greg Quirk, AustralasiaLead, TimelinePI

2. Points toremember • Attendees will be on mutemode • Attendees can submit questions via chat message to panellists, to be answered during the Q&Asession • Presentation slides and webinar recording will be sent to all attendees after thewebinar

3. Agenda

4. About Mindfields drives innovation and excellence by leveraging disrupting technologies to optimize business processes that enable our clients to 'Grow for tomorrow'. We are a vendor-agnostic automation and artificial intelligence services firm. Gartner and HfS Research has positioned Mindfields as a leading, niche Robotics Process Automation advisory (RPA) firm and we are globally recognized as a thought leader in this space. We have ranked among the top 20 fastest growing Australian firms in the Deloitte Fast 500 www.mindfieldsglobal.com TimelinePI provides the most comprehensive process intelligence platform designed to empoweruserstounderstand,optimizeandmonitoranybusinessprocess.TimelinePI’s patent-pending Timeline Analysis approach is designed to allow healthcare providers, banks, insurance companies, government agencies, etc. take control of their data and Raise their ProcessIQ™

5. Speakers GREGQUIRK AustralasiaLead, TimelinePI Greg has over 20 years’ experience leading business transformation and high performing teams. He has proven experience driving business growth and working with Organisations in executing organisational change strategies delivering quantifiable business outcomes in terms of time to value, operational efficiency, and enhanced userexperiences MOHITSHARMA Founder and ExecutiveChairman, MindfieldsGlobal Mohit has over 20 years of experience working in Strategy, Corporate Finance, and Risk Management Solutions for Deloitte, PwC, and EY. Mohit has authored and published one of the first and most comprehensive research on Robotics and Process Automation. Mohit provides advisory services to leading global financial and non-financial organization in US, Australia, UK, and India on their journey for Automation and Artificial Intelligence. Mohit loves cricket and food, in thatorder.

6. Session1 WhatisProcessInteligence ©2019 Mindfields Global. All rightsreserved. MindSpeaks WebinarSeries 6

7. Poll1 How does your organisation discover processes forAutomation? Businessowners External Consultingfirm Centre of Excellence Random

8. What is “true” ProcessIntelligence? Process Intelligence empowers everyone and everything in the organization by leveraging process data and analytics to optimize decisions, processes and actions . ..

9. What is the bigchallenge? • The characteristics of each process type areunique • Healthcare (patient navigation/case mgmt, safety & risk mgmt, revenue cycle, clinical guidelines assessment, pop health,etc.) • Insurance (underwriting, claims processing, subrogation, salvage,etc.) • Life Sciences (clinical trials, quality control, supply chain, regulatory compliance,etc.) • Financial Services (consumer credit processing, wealth management, AML, LOC administration, risk management, regulatorycompliance) • Government Services (911 emergency services, 311 citizen services, procurement,personnel • development) • Cross Industry (SOX compliance, customer journey mapping, employee journey mapping, supply chain, sales processmonitoring)

10. TimelinePI leverages existing systems and IT assets to providedata driven processinsights

11. Poll2 What tools does your organisation use for your Automation/Digitaljourney? TimelinePI BPM SharePoint WorkflowManagement Yet to make adecision

12. Session2 WhyweneedProcessInteligenceforRPA ©2019 Mindfields Global. All rightsreserved. MindSpeaks WebinarSeries 12

13. How can process intelligence supportAutomation? • What do you automate? • What processes can beautomated? • What processesshouldbeautomated?(basedonwhat? Cost, time, risk?) • How do you know if you handled all the variations? (did you miss anything?) • How do you know if your automation isworking? • Building out ROIcalculations • Is the automation doing what you intended? (anyunintended • side-effects?) • How does it impact the rest of the process? (flocking effects, cascades)

14. Session3 HowProcessInteligenceworks ©2019 Mindfields Global. All rightsreserved. MindSpeaks WebinarSeries 14

15. Poll3 How would you rate success of RPA in yourorganisation? Exceedexpectations Meetexpectations Belowexpectations Yet to start thejourney Too early forevaluation

16. How itworks! • TimelinePI requires 3 mandatory data fields • Date and timestamp • UniqueIdentifier • Process Step /Event • Additional data attributes can be included to provide deeper process intelligenceinsights

17. TimelinePI - a new way of looking at processdata

18. Step 1: Process Discovery andAnalysis A variety of best practices analyses are auto-populated as soon as the data is loaded – your interactive DigitalTwin!

19. TimelinePI - a new way of looking at processdata

20. Step 2: Measurement, Monitoring &Alerting TimelinePI automatically analyses new data and evaluates necessary actions/alerts to betaken

21. TimelinePI - a new way of looking at processdata

22. Step 3: Detailed process data drivesprediction Machine learning uses actual behavior to predict futurestate

23. TimelinePI - a new way of looking at processdata

24. A Process Command and ControlCenter • Process Discovery &Mining • Identification, Justification,and • Prioritisation – ofopportunities • Real Time Monitoring & Alerting –avoid backsliding • Predictive & PrescriptiveAnalytics

25. Session 4:Demonstration ©2019 Mindfields Global. All rightsreserved. MindSpeaks WebinarSeries 25

26. Poll4 How important do you think Process knowledge is required to make RPA asuccess? Veryimportant Notimportant Agnostic

27. Session 5: UseCases ProcessDiscovery&ProcessConformance ©2019 Mindfields Global. All rightsreserved. MindSpeaks WebinarSeries 27

28. Use Cases - Process Discovery & ProcessConformance • Global professional services with 65,000employees • Enterprise-wide license with TimelinePI – InternalOperations • Over 200 trained users in 3 months, 95 projects inflight Example 2: Large P&C Insurer(Auto) Example 1: Consumer PackagedGoods • Goal: Identify and prioritize high-value automation candidates in claims processing • Discovered huge variability of execution (99% non-standard; large number non- compliant) • Process redesign and automation reduced cycle time by 30% and significantly improved customerservice. • Dramatically reduced process cost based onautomation • Goal: Analyze and optimize intercompany billing involving 50 FTEs deployed across four global regions • Emphasis on process execution variability – created by high cancellations and rework during month endclose. • Process standardised (removing variation) and automated creating productivity uplift of20+% • • • • •

29. Use Case: Asset Management -Compliance • Fortune 100 financial services firm with over $1 trillion under management and over 5 million clients • Increased regulatory oversight resulted in firm needing to audit alignment of investor riskalignment • policies while remainingflexible • Using traditional techniques (humans doing 15% audit) would require 16 FTEs and did not ensure comprehensive riskmitigation • Process Intelligence allowed themto: • Monitor 100% of transactions with 3 FTEs (direct savings of~$2M/annum) • Reduced risk of compliance violation exposure (fines/PR) withregulators

30. A Strategy to enable Sustainable ProcessExcellence…

31. Accelerating EnterpriseRPA Process Discovery andAnalysis Process Monitoring andAlerting Identify, Justify &Prioritize AutomationOpportunities Maintain post RPA Visibility for impactedprocesses • Dramatically reduce time of process assessments– • Cost impact assessment – Automated ROIcalculator • 100% “as executed” process • visibility inminutes • Ensure automation investment is operating asexpected • Automatic detection of bottlenecks, compliance risks, missed sequenced execution, high cost variants, and error proneprocesses • Detect Up or Down stream impact on relatedprocesses • Detect and Triggeradditional • automatedsteps • Advanced AI to predict future states very early in a process lifecycle to allow for interventional automation “Our air traffic control tower of processexecution” • Avoid or fix broken processes that amplify RPA developmentcosts

32. Poll5 What is the biggest challenge your organisation is facing on your RPA / IntelligentAutomation journey? Unsure of where tostart Data insights to quantify where and what toautomate Time take in analysing currentstate Executivesponsorship

33. Wrap Up: KeyPoints • Points

34. Questions • Questions

35. Register for our nextWebinar Topic: Four steps to lead Change Management forRPA Date: Thursday, 8 August2019 Time: 10:30am AEST AND 8:00amEDT Easther De La Cruz, Founder,LeaderOfChange Mohit Sharma, Founder & Executive Chairman,Mindfields Register:https://www.mindfieldsglobal.com/resources/webinars 11

36. ThankYou