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UBIQ – Low Bandwidth Visual Communication

UBIQ provides a hybrid solution to efficiently utilize expertise in field service by enabling real-time visual communication between on-site personnel and experts, enhancing problem-solving efficiency. The system eliminates delays due to travel, reducing operational costs and increasing customer satisfaction. Deployment models are customizable for telcos, hospitals, and enterprises, promoting higher productivity and optimized data network usage. Research project includes specialized codecs, spatial resolution variation, and camera tracking. US patent 7,219,364 covers the technology. Demos available. Seeking deployment partners.

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UBIQ – Low Bandwidth Visual Communication

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  1. UBIQ – Low Bandwidth Visual Communication Jonathan H. Connell Exploratory Computer Vision Group IBM T. J. Watson Research Center Hawthorne, NY 10532

  2. UBIQ = The expert can be everywhere • Field service dilemma (e.g. repair): • Most problems have simple solutions • Some field-service problems require experts • Experts are expensive, want to utilize effectively • Medium-skilled labor can fix many problems • Hybrid solution • Send out medium-skilled person for quick fix in most cases • Call back to main office for more difficult problems • “Beaming in” the expert • Sometimes verbal communications is insufficient • Pictures can be sent but take a long time to transmit • Person in the field might take picture of wrong aspect • Provide a real-time “viewfinder” mode to allow expert to quickly snap the right picture on a remote mobile phone

  3. … closer … … there. Open the side … Scenario: fixing a copier • Customer calls in problem = streaks on paper • Local maintenance guy shows up promptly • Checks for correct paper & toner level • Calls back to home office for advice • Shows paper markings • Expert asks for view of “fuser roller” • “What’s that?” • Local person uses video mode to get to correct location • Expert snaps image and examines • Fix problem by using alcohol wipe on this component (marked)

  4. Value Proposition • End Users • Lower cost of operations • No expense for cars, plane trips, lodging … • Right brain at the right place quickly • Can easily change experts if needed • No delays due to flights, visa approval … • Increases customer satisfaction • Better leverage existing expertise • No time lost on travel (or getting lost) • Bigger expert recruitment pool • No onerous travel or relocation • Social skills less important • Telcos • Differentiated offering • No one else has this cool capability • New Value-Added-Service application to increase stickiness • Focus on (more lucrative) enterprise customer base • Optimized use of data network • Supports higher usage data traffic • Offset by increased (worker) productivity

  5. Deployment Model (Telco OEM) Samsung Telco Hospital IBM customize implementation for Telco Offers application to enterprise customers Ricoh Build software … … PC client Mobile server …

  6. Summary • Current status • Research project (unfunded) • Working on more specialized codecs • Hybrid lines + blobs • Spatially varying resolution • Camera tracking partial stills • Quick remote zoom refinement • Single platform implementation • Windows XP (PC client) • Windows Mobile 5.0 (Smartphone server) • Covered under US patent7,219,364 • Demo possible (see wiki) • Looking for • Deployment model • Customers (telco and/or end user) • Catcher or partner for technology transfer

  7. Demo – click here to play

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