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Knowledge Management, Decision Support, and the TPA Case

Knowledge Management, Decision Support, and the TPA Case. Brian Mennecke. How can IT be used to support decision makers?. By supporting various individual and team activities and roles: Communication and team interaction The assimilation and filtering of data Assist with problem recognition

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Knowledge Management, Decision Support, and the TPA Case

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  1. Knowledge Management, Decision Support, andthe TPA Case Brian Mennecke

  2. How can IT be used to support decision makers? • By supporting various individual and team activities and roles: • Communication and team interaction • The assimilation and filtering of data • Assist with problem recognition • Assist with problem solving • Putting together the results into a cohesive package

  3. Data is turned into information, but the decision maker also needs Knowledge to make decisions • Types of knowledge: • Descriptive Knowledge • Procedural Knowledge • Reasoning Knowledge • Forms of Knowledge • Tacit Knowledge • Explicit Knowledge

  4. Examples of technologies that can support or enhance the transformation of knowledge (IBM Systems Journal)

  5. Knowledge Management Tools • Text and Forms management • Database and Reporting management • Spreadsheet, Solvers and Charts management • Programming management. • Rules management

  6. Knowledge Management Processes Source: DENNIS, Alan R. and Iris VESSEY (2005). “Three Knowledge Management Strategies: Knowledge Hierarchies, Knowledge Markets, and Knowledge Communities,”MIS Quarterly Executive, Vol. 4, No. 4, p. 399-412.

  7. Knowledge Management Strategies Source: DENNIS, Alan R. and Iris VESSEY (2005). “Three Knowledge Management Strategies: Knowledge Hierarchies, Knowledge Markets, and Knowledge Communities,”MIS Quarterly Executive, Vol. 4, No. 4, p. 399-412.

  8. Knowledge Delivery Approaches Source: DENNIS, Alan R. and Iris VESSEY (2005). “Three Knowledge Management Strategies: Knowledge Hierarchies, Knowledge Markets, and Knowledge Communities,”MIS Quarterly Executive, Vol. 4, No. 4, p. 399-412.

  9. Knowledge Management at TPA • What are the general characteristics of… • The organizational environment at TPA • The SharePointProject system as a kind of knowledge management system • The adoption process of SharePointProject

  10. Knowledge Management at TPA • Where is the initiative for knowledge management coming from? • What impact does this have on the implementation of the initiative • How was the initiative handled?

  11. Knowledge Management at TPA • Where is the initiative for knowledge management coming from? • What impact does this have on the implementation of the initiative • How was the initiative handled? • How would you characterize this strategy? • How well is IT aligned with this strategy?

  12. Knowledge Management at TPA • What is wrong with their initiative? • They want to be sharing knowledge… why isn’t it working? • How would you characterize the organization in terms of business processes and general IT structure?

  13. Knowledge Management at TPA • One way to understand their efforts is to think about the stages of IT implementation and architectures • application silo architecture: a number of individual applications • standardized technology architecture: enterprise wide TECH standards • rationalized data architecture: enterprise wide DATA and PROCESS standards • modular architecture: Global standards with loosely coupled applications, data, and technology, but enabling local customization

  14. Ross’ Model of IT Implementation

  15. Knowledge Management at TPA • So, where is TPA? • In the end, their IT implementation is misaligned with the organizations strategy. • But, where is this misalignment coming from? • IT? • Processes? • Incentives?

  16. Aligning IT Henderson and Venkatraman’s Strategic Alignment Model

  17. Aligning IT? • The challenge for TPA is that processes are not aligned with IT • The strategy is defined and feasible • The IT strategy fits the organization’s strategy • The IT implementation and processes are aligned with both strategies • What about the organizational processes?

  18. What to do? • Activity! Break into your teams and discuss this problem • Where/What is the problem? • IT • Elsewhere? • How do you suggest TPA address this problem?

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