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IP PBX System Overview & Benefits. How It Works – IP PBX & SIP phones. IP PBX server – talks SIP. SIP phones. How It Works – PSTN lines. PSTN lines through:. VOIP Gateway. VOIP Service Provider. Benefits for the Business Owner. Lowers call costs! – Use VoIP for international calls
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IP PBX System Overview & Benefits
How It Works – IP PBX & SIP phones • IP PBX server – talks SIP • SIP phones
How It Works – PSTN lines • PSTN linesthrough: • VOIP Gateway • VOIP Service Provider
Benefits for the Business Owner • Lowers call costs! – • Use VoIP for international calls • Calls between branch offices are FREE • Lower up front cost of PBX • Less expensive to buy & run • Eliminate vendor lock in • Cheaper to expand & add features • Increased productivity of employees • Offer employees mobility • Retain staff and leverage staff in different locations
IP PBX Benefits for the User • Mobility – Use extension from anywhere • Increase productivity • Integration with Outlook, CRM – agents can make up to 30 more calls per week • Manage phone from Windows • Easy to setup call forwarding, conferencing etc. • Presence eliminates phone tag • Saves several hours per week
IP PBX Benefits for IT Staff • Adding and moving extensions easier • Less time explaining how to use a phone • Easy, web based administration • Easier to manage • Software, not a proprietary black box
IT Staff Benefits Quantified • Each add, move takes 2 hours LESS • -4.7 hours LESS support • Per week / IT employee • -4.7 hours LESS administration • Per week • from “Productivity and the IPC Business Case” Sage Research Inc.