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What is a Digital Library? • “A managed environment of multimedia materials in digital form, designed for the benefit of its user population, structured to facilitate access to its contents, and equipped with aids to navigate the global network ... with users and holdings totally distributed, but managed as a coherent whole.” – Collier/NSF • Digital Library = Portal (but with Content)
Internet Basic Digital Library Model Digital Library Collections/ Resources Services/ Intermediation
Purpose of AskNSDL • Human Intermediation for the NSDL • Enhancing Community Services • Developers and other NSDL participants assist students and educators in locating and using NSDL resources • Promoting Collection Development • Information is gathered about patterns of use and gaps in collections • Building Knowledge Management Capability • Commentary and discussion about NSDL resources is captured and organized for community use Integrating Expertise into the NSDL: Putting a Human Face on the Digital Library http://quartz.syr.edu/eduref/Default.htm
AskNSDL Service - Four Views • Accessible to all NSDL site users • General Public / “Browsers” • Registered Patrons • Authentication via nsdl.org • Experts • Administrators
General Public View All site visitors can browse and search the public knowledgebase of archived questions as well as the collection of resources
General Public Features The public question archives are searchable and are presented in the form of threaded discussions – all embedded URLs within responses are hyperlinked
Registered Patron Features Registered patrons have a personal home page for managing their questions and answers via the simple web interface Patrons also receive an email messages containing the answer
Experts– Question Answering Approved experts have a variety of tools available to them to make the question answering process simple yet flexible, including: • Claiming questions • Saving answers for later • Spell-check
Approved Expert View – Other Features Experts may modify their profile, including their preferences for email notification Experts also maintain a personal archives of their previously answered questions
Administrators Administrators have a powerful set of management tools, including easy-to-use site customization tools and a basic set of statistical Reports A project is underway to build a data warehouse for AskNSDL
AskNSDL Technical Details • Questions encoded with XML using QuIP http://quartz.syr.edu/eduref/QuIP.htm • Future software developments include extending this schema to structure answer data as well as question thread data