Six Figure Waiter interview questions

1.   Handy​​​​Interview​​​​Questions      Are​​you​​suffering​​with​​a​​wait​​staff​​that​​lacks​​a​​guest-centered​​attitude? Basic​​manners?​​Even​​ethics?​​Ouch!​​​Building​​​​the​​​​culture​​​​you​​​​want starts​​right​​now.​​Well​​not​​exactly​​now,​​but​​with​​your​​next​​interview​​for FOH​​candidates. It​​starts​​when​​they​​walk​​in​​the​​door​​and​​hand​​you​​their​​resume.​​You​​look​​it​​over​​and​​then​​what? THEN​​WHAT??​​The​​next​​words​​out​​of​​your​​mouth​​should​​be​​​designed​​​​to​​​​identify​​​​the​​type​​of person​​sitting​​across​​from​​you.​​They​​say​​"What​​you​​seek​​is​​seeking​​you."​​The​​interview​​is​​where you​​weed​​out​​the​​riff-raff. First​​​give​​​​your​​​​candidate​​​​a​​​​chance​​​​to​​​​relax​​.​​Before​​you​​start,​​mention​​something​​other​​than​​work for​​a​​quick​​second​​(the​​big​​game,​​the​​weather,​​the​​awesome​​Stevie​​Wonder​​song​​that​​just​​came on)​​so​​they​​can​​achieve​​calm​​and​​open​​up.​​Then​​proceed​​to​​ask​​them​​any/some/all​​of​​the​​following questions: 1.​​Tell​​me​​about​​yourself. Look​​for​​eye​​contact,​​smile​​&​​communication​​skill.​​Basically,​​a​​service-oriented​​personality. 2.​​What​​does​​customer​​service​​mean​​to​​you? If​​they​​don't​​understand​​what​​you're​​asking,​​they​​might​​not​​be​​who​​you're​​looking​​for. 3.​​Tell​​me​​about​​a​​time​​you​​were​​overwhelmed​​and​​how​​you​​handled​​it. It's​​ideal​​if​​they​​talk​​about​​asking​​for​​help,​​working​​as​​a​​team,​​creating​​solutions,​​etc. 4.​​Have​​you​​ever​​gone​​above​​and​​beyond​​the​​call​​of​​duty?​​If​​so,​​how? Hopefully​​they​​can​​give​​you​​an​​example.​​If​​they​​don't​​know​​what​​you​​mean,​​they're​​never​​going​​to​​perform​​the​​way​​you want. 5.​​What​​would​​you​​do​​if​​you​​worked​​with​​someone​​you​​didn't​​get​​along​​with? Good​​candidates​​will​​have​​a​​quick​​answer,​​a​​solution​​for​​achieving​​teamwork. 6.​​Tell​​me​​about​​a​​time​​you​​had​​a​​difficult​​customer.​​What​​did​​you​​do? Hopefully​​something​​you'd​​encourage​​all​​your​​employees​​to​​do. 7.​​Do​​you​​consider​​yourself​​to​​be​​an​​honest​​person? They'll​​probably​​say​​yes.​​Ask​​for​​a​​specific​​example​​of​​when​​they​​exhibited​​their​​honesty.​​If​​they​​can't​​come​​up​​with​​a good​​one,​​you​​may​​not​​have​​gotten​​an​​honest​​response. Page​​1​​of​​2​​​​​​​​©​​Six​​Figure​​Waiter​​2017

2. 8.​​Have​​you​​ever​​dealt​​with​​a​​policy​​you​​didn't​​agree​​with?​​What​​did​​you​​do? Will​​they​​dig​​in​​and​​fight​​you?​​Or​​are​​they​​more​​likely​​to​​adapt​​to​​house​​rules? 9.​​Was​​there​​a​​time​​you​​broke​​the​​rules​​for​​a​​customer? There's​​no​​right​​answer,​​just​​look​​for​​how​​they​​handle​​themselves​​coming​​up​​with​​a​​response​​to​​this​​one. 10.​​What's​​the​​funniest​​thing​​that's​​ever​​happened​​to​​you? You​​know​​you​​want​​people​​who​​don't​​take​​themselves​​too​​seriously,​​so​​look​​for​​the​​gleam​​in​​their​​eye​​that​​shows​​they have​​a​​sense​​of​​humor. Want​​to​​keep​​it​​rolling?​​​Get​​more​​useful​​content​​​to​​beast-mode​​your​​wait​​staff! What​​else​​can​​we​​help​​you​​with?​​What​​are​​you​​struggling​​with​​in​​regards​​to​​your​​FOH​​staff?​​Our mission​​is​​to​​help​​and​​we​​always​​love​​to​​hear​​from​​YOU! Leslie​​Kalk,​​Training​​Developer Leslie@SixFigureWaiter.com Page​​2​​of​​2​​​​​​​​©​​Six​​Figure​​Waiter​​2017