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Foundations of Information Systems in Business

1. Foundations of Information Systems in Business. Chapter Objectives. Provide foundation of why information systems are important Identify major types of information systems Identify major types of information systems. Chapter Objectives.

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Foundations of Information Systems in Business

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  1. 1 Foundations of Information Systemsin Business

  2. Chapter Objectives • Provide foundation of why information systems are important • Identify major types of information systems • Identify major types of information systems

  3. Chapter Objectives • Define construct of an information system – people, hardware, software, data, and networks • The above resources perform input, processing, output, storage, and control activities that transform data resources into information products. • Identify challenges and ethical issues that a business manager might face

  4. An IS Framework for Business Professionals

  5. People Information Systems Resources Software Hardware Networks Data Components of an Information System

  6. Environment Control by Management Feedback Signals Feedback Signals Control Signals Control Signals Input of Raw Materials Output of Finished Products Manufacturing Process System Boundary Other Systems What is a System?

  7. Components of an Information System

  8. Monthly Sales Report for West Region 1200 100 West Charles Mann 79154 TM Shoes Sales Rep: Charles Mann Emp No. 79154 ItemQty SoldPrice TM Shoes 1200 $100 Data versus Information

  9. Attributes of Information Quality

  10. Support Strategies for Competitive Advantage Support Business Decision Making Support Business Processes and Operations Major Roles of Information Systems

  11. IT Era’s • Data Processing (DP) • Micro Era • Network Era • WAN Network Environment • Client-Server • Thin Client • Web • WAP

  12. 1970-1980 1950-1960 1960-1970 1980-1990 1990-2000 Strategic & End User Management Reporting Data Processing Electronic Commerce Decision Support Electronic Data Processing - TPS Management Information Systems Decision Support Systems - Ad hoc Reports End User Computing Exec Info Sys Expert Systems SIS Electronic Business & Commerce -Internetworked E-Business & Commerce History of the role of Information Systems

  13. The Internet Company Boundary Suppliers and Other Business Partners Supply Chain Management Procurement, Distribution, and Logistics Extranets Engineering & Research Accounting, and Finance Manufacturing and Production Intranets Customer Relationship Management Marketing Sales Customer Service Extranets Consumer and Business Customers The e-Business Enterprise

  14. Types of Information Systems

  15. Why Organizations need Information Systems • Meeting Global Challenges • Capturing opportunities in the Market Place • Supporting Corporate Strategy • Linking Departments Whose Functions are different • Enhancing Worker Productivity • Increasing Quality of Goods and Services

  16. Information Systems Operations Management Support Support Systems Systems Transaction Process Enterprise Management Decision Executive Processing Control Collaboration Information Support Information Systems Systems Systems Systems Systems Systems Types of Information Systems

  17. Functional Business Systems Human Resources Systems Quality Control Information Systems Geographic Information Systems Marketing Information Systems Financial and Accounting Systems Manufacturing Information Systems Customer

  18. Other Categories of Information Systems Expert Systems Knowledge Management Systems Cross-Functional Information Systems Strategic Information Systems

  19. Other Categories of Information Systems Expert Systems Knowledge Management Systems Cross-Functional Information Systems Strategic Information Systems – National Semiconductor – “faster & better” decisions Global Information Systems- Levi’s

  20. The Information Systems Development Process

  21. Business Strategies • Business Processes • Business Needs • IS Human Resources • IS Development • Customer Relationships • Business Partners • Suppliers • Business Customers • IT Infrastructure • IS Performance Ethical Considerations Potential Risks? Potential Laws? Possible Responses? • Organization Structure • and Culture • User Acceptance Management Challenges of the E-business Enterprise

  22. Chapter Summary • Information Systems play a vital role in the efficient and effective operations of E-business, E-commerce and enterprise collaboration. • The business professional must know: • Components (fundamentals) of IS • Information Technologies • Business Applications and processes • Managerial Challenges

  23. Chapter Summary (cont) • An information system uses the resources of people, hardware, software, data, and networks to perform input, processing, output, storage and control activities. – Transform organizational processes • Information systems perform three vital roles in business firms. They support: • Business processes and operations, • Business decision making; and • Strategic competitive advantage

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