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QUADRANT CHARTS

QUADRANT CHARTS. This set of slides provides an overview of the Quadrant Chart method of reporting, and how it works.

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QUADRANT CHARTS

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  1. QUADRANT CHARTS • This set of slides provides an overview of the Quadrant Chart method of reporting, and how it works. • Please do not attempt to use these slides as part of a presentation until you have read and fully understood the relevant sections of ‘Managing by Design’, you know how each slide builds, and you are clear on the points you wish to make with them

  2. Performance Trend • What are our critical success factors? How are we faring against target? Analysis Actions What is at the root of our performance issues? What is our plan for correcting things? QUADRANT CHARTS Making the management thinking process visible! Quadrant Chart Reporting

  3. Quadrant Chart Reporting Performance Trend Analysis Actions Performance • 4 or 5 key performance criteria: • From QFD relationships? • From Customer discussions? • From analysis of the critical aspects of your process? • Clearly Identifying • Measurement Units • Current Target • Current Performance

  4. Quadrant Chart Reporting Performance Trend Analysis Actions TREND • Shows trend of key performance measures: • Start point • Forecast Performance • Actual Performance • Helps identify issues: • Rate of progress • Level of control • Confidence in achieving target

  5. Quadrant Chart Reporting Performance Trend Analysis Actions ANALYSIS • Applies to issues from top two boxes: • Where performance is below target • Where trend is adverse, unstable or insufficient to meet target • Demonstrates degree of intelligence being applied to resolving problems: • Problem definition • Root causes

  6. Quadrant Chart Reporting Performance Trend Analysis Actions ACTIONS • Identifies planned actions to correct trend and performance problems: • Focused on current analysis • Demonstrates that matter is in hand • Clearly establishes: • Action • Timescales • Responsibility

  7. Quadrant Chart Reporting Performance Trend Analysis Actions MANAGEMENT PROCESS • Indicator of professional management • Shows what is being managed (and what is not?) • Provides confidence to avoid interference • Communicates the essentials • If you are following the management process anyway, the quadrant chart is easy to produce

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