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November 15, 2010

Commonwealth of Massachusetts Statewide IT Consolidation Program Mid Phase 3e – Review Review Period : 11/15/2010. November 15, 2010. -3-. IT Consolidation Initiative Mid-Phase Accomplishment Highlights-3E. EOPSS rolled out its unified Helpdesk model

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November 15, 2010

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  1. Commonwealth of Massachusetts Statewide IT Consolidation ProgramMid Phase 3e – ReviewReview Period: 11/15/2010 November 15, 2010

  2. -3-

  3. IT Consolidation InitiativeMid-Phase Accomplishment Highlights-3E • EOPSS rolled out its unified Helpdesk model • EOHHS established Helpdesk & Desktop consolidation advisory councils • EOHHS executed application waivers for non-compliant websites • Commonwealth-wide Service Excellence Committee Kickoff • Service Desk replacement training executed and acceptance testing WIP • ( almost had a name too!) • EOHHS VoIP milestones on track • MassMail Infrastructure procurement and deployment progressing • Wave 1 Data Center migration 21% complete/Wave2 planning in progress • SDC initiated IT requirements process • Governance processes maturing –Benefits tracking and Joint IT Boards • Finance chargeback billing initiated in select Secretariats • LearnIT! internally designed and delivered PM training • Consolidation Success Story Video promoted awareness and recognition

  4. IT Consolidation InitiativeMid-Phase Accomplishment Highlights-3E • EOPSS rolled out its unified Helpdesk model • EOHHS established Helpdesk & Desktop consolidation advisory councils • EOHHS executed application waivers for non-compliant websites • Commonwealth-wide Service Excellence Committee Kickoff • Service Desk replacement training executed and acceptance testing WIP • (almost had a name too!) • EOHHS VoIP milestones on track • MassMail Infrastructure procurement and deployment progressing • Wave 1 Data Center migration 21% complete / Wave2 planning in progress • SDC initiated IT requirements process • Governance processes maturing –Benefits tracking and Joint IT Boards • Finance chargeback billing initiated in select Secretariats • LearnIT! internally designed and delivered PM training • Consolidation Success Story Video promoted awareness and recognition

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