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2. HCS 451 tutorials HCS 451 Entire Course HCS 475 Week 1 Discussion Question 2 • HCS 212 Week 2 DQs part 2 of 2 • How is a leader different than a manager? What are the traits of an effective leader? What are the traits of an effective manager? Be sure to identify specific, real-world examples.

3. HCS 451 tutorials HCS 475 Week 1 Individual Assignment Leadership Style Paper HCS 451 Week 1 Discussion Question 1 • HCS 451 Week 1 Discussion Question 1 • HCS 451 Week 1 Discussion Question 2 • HCS 451 week 1 Individual Assignment Overview of Risk Management and Quality Management in Health Care Worksheet • HCS 451 Week 2 Discussion Question 1 • HCS 451 Week 2 Discussion Question 2 • As we get started this week, we need to talk about the implementation of quality management and risk management programs in health care.

4. HCS 451 tutorials HCS 451 Week 1 Discussion Question 2 HCS 451 Week 1 Individual Assignment Overview of Risk Management and Quality Management in Health Care Worksheet • Why is risk management important in organizations? What benefits are gained by implementing a risk management program? Describe challanges you see in obtaining buy-in and support from staff? What are the barriers in implementing a risk management program? What would you recommend to help overcome these barriers? • · Conduct research to provide you with an introduction to the health care disciplines of risk management and quality management and their roles in and influences on organizational performance.

5. HCS 451 tutorials HCS 451 Week 2 Discussion Question 1 HCS 451 Week 2 Discussion Question 2 • What are the concepts of quality management that you have observed in your organization or previous organization? Describe each. • patients can access a continuum of appropriate care and service in a timely manner, • patients are educated and actively participate in the planning and delivery of their care and service, • clinical outcomes are achieved with excellence,

6. HCS 451 tutorials HCS 451 Week 2 Individual Assignment Risk Management Assessment Summary HCS 451 Week 3 Discussion Question 1 • Leaders in a health care organization have identified risk management as an opportunity for improvement for the upcoming year. The organization has hired you as a consultant to help assess the organization’s current status and define the future plan for addressing risks. • Which components of performance-management systems do you think are most important and least import?

7. HCS 451 tutorials HCS 475 Week 2 Discussion Question 2 HCS 475 Week 2 Individual Assignment Implementing Change Paper • What steps did management take to implement and communicate the change? What was the impact of that change on employee morale and production? If you had been the management, what would you have done differently in that scenario? • What is the manager’s role and responsibility in implementing change within the department? • How should a manager successfully handle staff resistance to change? • Define each step of the change process: assessment, planning, implementation, and evaluation.

8. HCS 451 tutorials HCS 451 Week 3 Discussion Question 2 HCS 451 Week 3 Individual Assignment Quality Management Assessment Summary • . Which step in the decision-making process do you think is most underutilized or difficult to complete? What would you do to change it or make it easier? • Use the same organization type you selected for the Risk Management Assessment Summary in Week Two. Your role as a consultant continues as you relate risk management policies and practices to quality management. You must summarize a plan for the organization’s

9. HCS 451 tutorials HCS 451 Week 4 Discussion Question 1 HCS 451 Week 4 Discussion Question 2 • . Which step in the decision-making process do you think is most underutilized or difficult to complete? What would you do to change it or make it easier? • 2. What information would you say is most overlooked when making risk - and quality-management decisions? What do you think is the cause of this? How would you remedy it? • What tools would you most likely use when making risk- and quality-management decisions? Explain your answer. What is about some tools that might now work for you?

10. HCS 451 tutorials HCS 451 Week 4 Team Assignment Organizational Performance Management Table and Paper HCS 451 Week 5 Discussion Question 1 • Each Learning Team member must select a different type of health care organization to study for the purpose of this group assignment. • ABC Hospital is a small, privately owned community hospital. It has been struggling to survive financially, as reimbursement rates have declined and consumers are being drawn to the larger state-of-the-art hospital facilities in urban areas that are perceived

11. HCS 451 tutorials HCS 451 Week 5 Discussion Question 2 HCS 451 Week 5 Team Assignment Tools and Decision Making for Ongoing Performance Management Presentation • XYZ Health Department provides services to county residents. Budget cuts have forced the department to cut back on some services and lay off several staff, increasing the workload of other staff. Morale among staff has declined, and county residents have complained that they are not treated with dignity and respect and are not receiving high quality care and service. • 1. Learning Team Assignment: Tools and Decision Making for Ongoing Performance Management Presentation • · Resource: Tools and Decision Making for Ongoing Performance Management Presentation Grading Criteria

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