Creating Feedback Loops to Support Organizational Learning and Knowledge Management in Inquiring Organizations

1. Creating Feedback Loops to Support Organizational Learning andKnowledge Management in Inquiring Organizations Dianne J. Hall David B. Paradice James F. Courtney Proceedings of the 34th Hawaii International Conference on System Sciences - 2001

2. Information technology both facilitates andexacerbates the need for organizations to managegrowing information and knowledge bases. Soon, theonly successful enterprises may be the ones who havesuccessfully evolved into learning organizations. Thephilosophical bases underlying traditional decisionsupport systems (DSS) are ill equipped to handle thisexplosion of information, today’s rapidly changingbusiness environment, or support a learning organization.A comprehensive knowledge management system (KMS)based on the philosophies of inquiring systems (IS) allowsorganizational learning to occur by providing bothdecision support and management of existing and createdknowledge. By combining the DSS paradigm with IS, anorganization will be capable of designing acomprehensive KMS that will fully support learningwithin the organization. Development of such a systemwill allow executives to rely more fully on the supportsystem, freeing up valuable time to establish goals andguide the organization to its ultimate success. Abstract

3. This paper examines the implicit philosophical bases of typical DSS. We argue that the philosophical bases underlying DSS explain how typical DSS function and why they have certain shortcomings. These issues explain why knowledge management systems (KMS) are receiving greater attention. Finally, we address how the integration of DSS into the concept of inquiring systems (IS) can move systems technology to a new level of decision support and knowledge management.

4. Problem • Complex, rapidly changing business environments • affect decision makers in several ways. Such environments spawn problems and opportunitiesrequiring prompt attention. The increasingly large number of interactions between factors in the decision maker's environment necessitate that any actions taken be not only rapid but also appropriate. Support systems must be capable of physically managing data, and adapting existing organizational knowledge to the changing environment. • neglected by DSS research involves problem formulation. Work in DSS support for problem formulation exists but has not been as widely pursued as might be expected.

5. Methodology Inquiring Systems and OrganizationalLearning An inquiring system is a system that has the ability to gather evidence, model that evidence in a way that represents that system's reality, and present the result as knowledge.

7. Feedback Loops and Learning Learning in the organizational environment is considered by many authors to be facilitated by transferring knowledge among members, ultimately affecting organizational behavior

9. IS use computer-based support for problems generally categorized as moderately or fully unstructured, and provide for structured problems to be solved primarily at the machine level. IS DSS an inquiring system or DSS is not intended to replace the decision maker. Rather, it enhances the decision maker’s efficiency and effectiveness.

10. placations for Further Research being examined more recently, the inter-relationships of knowledge creation, organizational learning, and the organization as a social entity should be carefully considered. A comprehensive KMS is likely to affect changes within the organization, and interorganizationalcommunication will begin to play a larger role as we move toward a more global economy. With executives being less tied to decision-making processes, more timemay be spent defining the organization's goals. Theimpact of this system on the organization’s structure,processes, and communication modes should be examined.

11. Summary Current systems such as DSS are not flexible enoughto sustain knowledge creation and management in a waythat will allow an organization to attain full competitiveadvantage. Organizations fail to learn because thecharacteristics inherent in traditional DSS do not allow forproblem formulation/resolution at a variety of levels, thenecessary feedback loops, nor do they allow for infusionof environmental variables into the problem-solvingequation.

12. What related work is being undertaken? เนื่องจากสิ่งที่สนใจในกระบวนการจัดความรู้ ที่จะนำมาทำการค้นคว้าอิสระ มีส่วนที่เกี่ยวข้องกับ ระบบ DSS ซึ่งบทความนี้ มีประโยชน์ในการอธิบายความแตกต่าง ระหว่าง DSS และ IS

13. 2. What is the motivation for the work? บทความนี้ได้อธิบายระบบ DSS ที่ดี โดยการนำ ระบบ IS มาช่วยในการพัฒนา ระบบ DSS ในการสร้าง feedback loops เพื่อพัฒนาระบบ DSS ให้ดีขึ้น และ transferring Knowledge

14. What the techniques are in use? feedback loops 4. What are the findings of the papers? This paper examines the implicit philosophical bases of typical DSS. We argue that the philosophical bases underlying DSS explain how typical DSS function and why they have certain shortcomings. These issues explain why knowledge management systems (KMS) are receiving greater attention. Finally, we address how the integration of DSS into the concept of inquiring systems (IS) can move systems technology to a new level of decision support and knowledge management.

15. 5. How does it help me? นำกระบวนการมาปรับปรุง และประยุกต์ใช้ในระบบการจัดการความรู้ของตนเอง 6. Why am I studying this aspect of the problem? เนื่องจากหากขาดระบบ feedback loops จะขาดข้อมูลการปรับปรุงในส่วนของผู้ใช้งาน หากมีระบบนี้จะทำให้ระบบการจัดการความรู้เป็นระบบที่ดีขึ้น