Transferable Skills Development MGT 495 Lecture - 2

Transferable Skills Development MGT 495 Lecture - 2 • FACILITATOR • Prof. Dr. Mohammad Majid Mahmood Bagram

Management in Organizations-I

There is no way to work with people on conflict free basis.

Conflict Quiz What do you know about CONFLICT? Write “True” or “False” next to each statement below… • Conflict left alone will take care of itself. • Confronting an issue or a person is always unpleasant. • Conflict within an organization is a sign of poor leadership. • People communicating effectively can change the direction of a conflict. • Conflict can be constructive. • How we respond to others and situations is based on the attitude we take.

Conflict Quiz What do you know about CONFLICT? • Anger is always negative and destructive. • Communication is 50% verbal and 50% nonverbal. • Conflict is resolved once the goal switches from solving concrete problems to proving you are right and another person is wrong. • Communication and emotion are two key elements of any conflict. • Conflict is best dealt within the early stages when the fewest number of people are involved. • In times of conflict, it is important to speak loudly and with authority in order to make a point.

False False False True True True False False False True True False Conflict Quiz Review

Choose Your Statement on Conflict • I tend to avoid conflict

Choose Your Statement on Conflict • I depend on harmony

Choose Your Statement on Conflict • I always stand up and express my opinion

Choose Your Statement on Conflict • I hate conflict

Choose Your Statement on Conflict • I like conflict because it produces results and progress

Choose Your Statement on Conflict • I often compromise in conflict

Choose Your Statement on Conflict • I have lost in conflict

Choose Your Statement on Conflict • Most of my conflicts are with my spouse

Choose Your Statement on Conflict • Conflict can be good

What feelings do you have when you are in conflict situation?

Common Feelings Associated with Conflict Anger Frustration Fear Excitement

Flight Common Actions Associated with Conflict Fight

Your History with Conflict • How was conflict perceived in your family/community? • How did your family/community deal with conflict?

You can decide... • Understanding the impact of your family and community on your ideas about conflict can allow you to make decisions about how you deal with conflict now • We make our history

“Two heads are better than one only if they contain different opinions”

Conflict What is it?

Conflict Why do we do it?

When two or more people have differences in ideas/views and are not ready to understand or accept each others ideas/views.

It can occur at anytime and in any place, originating between two individuals or groups when there is a disagreement or difference in their values, attitudes, needs, or expectations (Conerly, 2004). Conflict

Thank you for your kind attention! • FACILITATOR • Prof. Dr. Mohammad Majid Mahmood Bagram

Transferable Skills Development MGT 495 Lecture - 2