Wisconsin’s Continuity of Operations Continuity of Government Program

1. Wisconsin’s Continuity of OperationsContinuity of GovernmentProgram

2. Wisconsin’s Continuity of OperationsContinuity of GovernmentProgram • Definitions • Preparedness Basics • DOA’s Role and Leadership • Recent Pandemic Continuity Preparedness • Current Status • Assistance to the Legislature • Questions

3. Continuity of Operations (COOP) • Individual state agency readiness to perform time-sensitive business services, likely from a different location, across a wide range of potential emergencies including acts of nature, accidents and technological or attack-related emergencies • Wisconsin’s focus on loss of: • Use of state agency headquarters, • Information & communications technology, and/or • Agency workforce

4. Time-Sensitive Service • A business service that must be continued or recovered within 30 days of a disruption to normal business operations • Examples: • State Investment Fund • Division of Public Health Communicable Disease • Unemployment Insurance Benefits

5. Continuity of Government (COG) • Coordinated readiness of all agencies to perform time-sensitive business services, across a wide range of potential emergencies including acts of nature, accidents and technological or attack-related emergencies

6. RisksTo continued operation of time-sensitive business services • Fire • Tornado or severe storms • Flooding • Prolonged electrical outages • HVAC or IT equipment failure • Cyber attacks • Pandemic

7. Readiness Sum of: • Having a plan • Training those who implement the plan • Exercising the plan • Continuous improvement – plan updates • Personnel and business service changes • Lessons learned from exercises • Progressively more complex

8. Project Organization • Agencies designate: • An Agency Continuity Manager & two backups, and • An Agency Incident Commander & two backups • State Continuity Management Working Group • Regular monthly meeting • Training for Continuity Managers & Incident Commanders • Share best practices • Agency input

9. A COOP Plan Describes • Who • Goes where • To do what • When • GOAL - To recover operational capability & continue business service operations • With what resources • And who to communicate and coordinate with

10. Foundation of Agency Readiness1.A COOP Plan for Each Service • A Service is • A major line of business • Examples: • Financial Regulation Services • Electronic Monitoring Center • Emergency Management • Animal Disease Management • Process Tax Returns • State Data Network 2.And, an umbrella plan for each Agency

11. COOP Service Plan Describes • Who • Lists plan lead and backups • Call tree- all assigned personnel • Where –Alternate site locations • What – Tasklists for each role or team • When – Recovery Timeline lists the sequence of events • What – Resources needed, equipment, vital records, supplies • Who – Key contacts for communications or coordination

12. Agency COOP Plan Describes • Agency command and communications procedures • Using National Incident Management System (NIMS) protocols • Planning structure and plan maintenance activities • Includes: • Plan activation procedures • Call tree • Alternate site locations • Lines of succession and delegations of authority

13. DOA Role and Leadership • In 2004 Governor Doyle directed that DOA lead the effort to improve and strengthen COOP plans • DOA’s Continuity of Government (COG) organization provides leadership, direction, assistance, training and support to Executive Branch agencies to develop, maintain, exercise and coordinate their plans

14. DOA Role and Leadership • In late 2004 – Spring 2005 DOA COG led development of agency and service COOP plan templates and instructions with input from agencies • Templates were built on best practices, including: • FEMA COOP guidelines • National Fire Protection Association (NFPA) 1600 standard • Disaster Recovery Institute • National Governor’s Association • State of Minnesota COOP program

15. DOA Role and Leadership • DOA COG provided initial orientation and training June 23, 2005 on COOP plan development for approximately: • 110 senior agency managers, and • 220 agency and service COOP planners • Conducted more detailed follow-up training and orientation sessions at virtually all agencies from mid 2005 into 2006 on: • 19 step plan development process • Use of Living Disaster Recovery Planning Software (LDRPS) COOP software repository for service COOP plans

16. DOA Role and Leadership • Developed agency level and service level COOP exercise plan templates in 2006 and 2007 for agencies to use in conducting their COOP exercises • Provides on-going consultation, encouragement, and assistance in agency and service plan development, ongoing training and in planning and conducting exercises

17. Recent Pandemic Continuity Efforts Address the business continuity impact • A pandemic is not just a medical event • It will impact on every organization’s ability to operate • 20% to 40% absentee levels • Potential supply chain impacts • For 6 to 8 to 12 weeks for each wave – potentially two to three waves • Federal pandemic initiates • Major focus – “Sustain Operations of State Agencies & Support and ProtectGovernment Workers”

18. Wisconsin’s Pandemic COOP Plans • DOA COG developed preparedness and implementation templates based on best practices and with input from DHS and WEM • Implementation task lists become part of agency level and service COOP plans • Templates also developed for each agency location

19. Wisconsin’s Pandemic COOP Plans • DOA COG developed state-level plans and communications procedures • Most agencies have completed or are completing agency level, service level and site level plans • Together these plans describe how agencies will maintain operations during a pandemic

20. Current Status • COOP Plans • Three quarters (3/4) of agencies have completed agency level COOP plans • 239 services have completed service level COOP plans • COOP Exercises Held Since 2005 • 39 agency command center COOP exercises • 329 service COOP exercises • 3 state level communication drills

21. Federal COOP Initiatives • Federal Continuity Directives 1 & 2 for federal agencies • February 2008 • Regional COOP teleconferences with State COOP directors to share best practices • Encourage vertical & horizontal integration • State and local governments • Private sector critical infrastructure and key resources

22. Future Steps • Continual improvement of plans • COOP plans for regional and local offices • Promotion of and integration with: • Local government COOP plans • Key critical infrastructure & key resource sector continuity plans

23. Assistance to Legislature • Met with Chief Clerks, offered assistance, templates, instructional materials and training • Participated in planning meetings with Chief Clerks and heads of Legislative Service Agencies • Facilitated COOP plan development stage 1 – identify business services and recovery time objectives with Chief Clerks, Sgt-a-Arms and each Legislative Service Agency

24. Assistance to Legislature • Conducted COOP stage 2 training • Dependencies • Tasks • Resources • Communications • Recovery strategy • Will provide: • Additional plan development training, consultation, assistance as requested • Consultation and/or assistance in planning and conducting exercises as requested

25. Questions / Further Information Art Zoellner Continuity of Government Director 608/266-7532 art.zoellner@wisconsin.gov Wisconsin’s Continuity of OperationsContinuity of GovernmentProgram