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Patient and family Centred care Setting the Stage – Support for Caregivers. How it all began. Patient experience vision 2010 Deep engagement Trust wide Buy in from all disciplines Majoring on the minor. Key drivers . Shadowing Patient and family involvement
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Patient and family Centred careSetting the Stage – Support for Caregivers
How it all began • Patient experience vision 2010 • Deep engagement Trust wide • Buy in from all disciplines • Majoring on the minor
Key drivers • Shadowing • Patient and family involvement • Small changes – majoring on the minor
Shadowing- allows the opportunity for staff see the care experience ‘through the patients and carers or families eyes’
Model of Care • Designed and opened new cardiac surgical ward – beds/chairs for families • Family room • All designed with and for patients and families • Deep engagement patients and their families • Picked colours/designs/pictures • Glide away beds family members trust wide
PFCC Champion Role - These are Key to ensure that PFCC has lots of energy and enthusiasm
Any Questions? Discussion