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Comprehensive Healthcare Services at North Country Family Health Center

Explore the services and programs offered at North Country Family Health Center, a Federally Qualified Health Center providing integrated healthcare for all ages, including medical, dental, WIC, behavioral health, and telemedicine. Learn about their mission, vision, and commitment to improving community health.

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Comprehensive Healthcare Services at North Country Family Health Center

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  1. Felicia ParkerPopulation Health Program ManagerNorth Country Family Health Center

  2. NCFHC & FQHC Overview Develop basic understanding of North Country Family Health Center and Federally Qualified Health Centers

  3. North Country Children’s Clinic Founded by Volunteers & First Well Child Clinic Held Today, NCFHC operates 3 community locations with integrated services; 6 SBHCs with an additional 10 school-based dental sites • Prenatal Education Program Founded; Now Known as Healthy Outcomes • Pediatric Dental Care Services Commence School-Based Dental Program Commences Transitioned to FQHC, now serving all ages as North Country Family Health Center; Went Live with EHR 1971 1974 1980 1989 1991 1993 1994 2010 WIC Program Funding Sought and Received; One of First in the Country 2012 • Pediatric Primary Care Services Commence 2019 • Pediatric & Family Behavioral Health Services Commence; Start of School-Based Health Program • TelemedicineProgram Begins

  4. NCFHC Mission & Vision • Mission • To improve the health, wellness, and quality of life of all individuals in our community by providing accessible, high quality, affordable, patient-centered, and integrated health services. • Vision • A community in which every individual achieves a healthy and wholesome life.

  5. 5,000 FAMILIES SERVED HEALTH CENTER PATIENTS SERVED 11,098 PATIENTS 24,253 ANNUAL VISITS 38,233 PATIENT VISITS 3,700 enrolled students 2018

  6. What is a Federally Qualified Health Center? • A community-based healthcare provider that receive funds from the Health Resources & Services Administration to provide primary care services in underserved areas. FQHCs must meet a stringent set of requirements, including providing care on a sliding fee scale based on ability to pay and operating under a governing board that includes a majority of patient members.

  7. NCFHC Programs – For All Ages • Medical • Telemedicine services • MAT services • Behavioral Health • Dental • WIC • Care Coordination/Population Health • Healthy Outcomes • Healthcare For All • Facilitated Enrollment • School-Based Health • Medical, Dental, & Behavioral Health Services

  8. Community-Based Primary Care • Located at 238 Arsenal Street, Watertown • Family practice • Pediatrics and Adults • Internal Medicine • Prevention, diagnosis, and treatment of adults • Telehealth (primary care, teleretionpathy) • Medication Assisted Treatment (MAT) services • Provided as a treatment option under our Primary Care providers for our patients • Behavioral Health/Substance Use Care Coordinator • Integrated services • Four adult providers (2 MDs, 2 NPs) and two pediatric providers (1 MD, 1 NP)

  9. TELEMEDICINE CART HP All In One Monitor Keyboard • Speakerphone • Mouse MobileCart

  10. TELEMEDICINE PERIPHERALS General Exam Camera Digital ENT Otoscope Telephonic Stethoscope with Headphone attachment

  11. Behavioral Health • Located at 238 Arsenal Street, Watertown • Children and Adults • Integrated Care • 1 Psychologist & 2 Social Workers • Telepsychiatry available for patients in need

  12. Dental • 238 Arsenal Street, Watertown • 2 dentists; 3 RDHs • 7785 N. State Street, Lowville • 2 dentists; 2 RDHs • 26908 Independence Way, Evans Mills • 3 dentists; 3 RDHs • Preventative and Restorative Care • Teledentistry – Pediatric patients only for oral surgery consultants and follow-up

  13. TELEDENTAL CART Dell Laptop Logitech Camera Intra Oral Camera Teledental Cart

  14. INTRAORAL CAMERA

  15. Women, Infant, and Children Program (WIC) • 238 Arsenal Street, Watertown • 7785 N. State Street, Lowville • 26908 Independence Way, Evans Mills • Nutrition, breastfeeding support, monthly checks and community referrals • Facebook page for information on satellite locations (Jefferson County WIC and Lewis County WIC)

  16. Healthy Outcomes • Services for high risk pregnant women and their families through 1 year postpartum • Case management • Education • Baby supplies • Community referrals

  17. Facilitated Enrollment • Certified Application Counselor • Assists patient with obtaining Medicaid and health insurance on the New York State Exchange and with NCFHC’s sliding fee scale application • Assists approximately 4,000 individuals with insurance enrollment annually

  18. Care Coordination/Population Health • Care Coordination • Referrals Coordinator • Triage Nurse • Prescription Refills/Prior Authorizations • Medical Records • Population Health • Behavioral Health/Substance Use Care Coordinator • MA Care Coordinator • LPN Care Coordinator • Patient Outreach/Engagement • Accountable Care Shared Savings Contract

  19. Who Has the First Question? Felicia Parker fparker@NoCoFamilyHealth.org

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