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Delta Airlines Mission and Vision: Mission: • We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Delta Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Delta AirlinesCustomer. Vision: • To have a conservative increase growth, capitalize and cutback schedules of other airlines. To continue expanding conservatively in long-haul success.
Delta Airlines Customer Service- The Belief The Policies The Results The Belief “Delta people believe that customer service involves more than an objective understanding of the customer’s need. It also means, …, “being attentive to the person behind the need, and responding to the person more than just responding to the need.” NUTS! Delta Airlines’ Crazy Recipe for Business and Personal Success by Freiberg & Freiberg
Focused Cost Leadership • High frequency, short hops • Low fair strategy • Cost-effective inventory management • Efficient and cost-effective recruitment • Unique, high level customer service • Delta Airlines Contact Number Available 24x7 for customers
Excellent Labor Relations • Direct Customer Relationship • Nielsen/Netratings recently reported that Delta.com was the largest airline site in the world in terms of unique visitors. • Delta.comis the 4th largest travel site in terms of unique visitors (source: ComscoreMediaMetrix). • Approximately 80 percent of Delta Customers are checking in online or at a kiosk. • More than 7 million people subscribe to Delta’s weekly Click ‘N Save s.
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