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Additional material taken from “”Den nya ekonomistyrningen” (in swedish). Ax, Johansson & Kullvén. Liber (AJ&K). Strategic Management Accounting Chapter 23. ME 2027 Performance and Cost Analysis ME 2605 Cost Management and Control (for IMIM) Håkan Kullvén, KTH, 2007
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Additional material taken from “”Den nya ekonomistyrningen” (in swedish). Ax, Johansson & Kullvén. Liber (AJ&K) Strategic Management AccountingChapter 23 ME 2027 Performance and Cost Analysis ME 2605 Cost Management and Control (for IMIM) Håkan Kullvén, KTH, 2007 Hakan.kullven@indek.kth.se
Figure 23.1 page 1002 Balanced Scorecard
AJ&K Strategic maps Financial perspective Value for the owners Increase in sales Productivity Customer perspective Product attributes Relations Image Quality Price Time Functio- nality Partner- ship Brand Internal business processes Customer processes Innovative processes Processes in the society Operative processes Learning and growth Information capital Organizational capital Human capital
AJ&K Strategic themes Value for the owners Sales increase Productivity Financial perspective Value offer to the customer Innovative products Competent partner Reliable deliveries Value for the money Customer perspective ”A good citizen” Operative processes Customer processes Innovative processes Internal business perspective Leader in technology Sale of solutions Product develop Control of relations Just-In-Time Flexible production Contribute to development of the society Technology Human capital Learning and growth perspective Cross-cultural employment Qualified employees Cooperation with the customer Optimal man planning
AJ&K Example of theme Balanced scorecard Action plan Strategy map Strategic initiative Objective Target Measure Budget Owners value Financial perspective Yearly sales increase Sales increase by selling new products - +25 % - Sale increase 30 % % of sales from new products - - £AAA Relationship marketing Satisfy customer needs with the latest developments Re-sales 80 % Innovative products Share of customer account 40 % Rewards for customer account sales £BBB Customer perspective Faster product development 75 % Industry exhibit First to market £CCC Product develop Internal process perspective Time to market £DDD 9 mon JIT project £EEE Availability of front knowledge 100 % Change, develop and keep strategically important abilities Development program Employee program £FFF Qualified employees Learning and growth perspective Keeping key employees 95 % Management development £GGG £HHH Employee bonus plan
Next, we… will summarize the course, cover some parts not covered earlier, and discuss the seminar reports. Questions can be asked and the homework assignment will be handed out