Exploring Organization Implementation Fundamentals

1. Exploring Organization Implementation Fundamentals Martin Op ‘t Land Marien Krouwel Capgemini / AMS / TU Delft Capgemini / UA EEWC 2013 May 13th, 2013

2. Proposition • Organization implementation variables are crucial for • Traceability in governingenterprisetransformations • Generic IT support • Enablingagile IT • We found a list of 20 of such variables from literature, which was extended in two tests by another 10 variables EEWC 2013

3. Changes have a very diverse impact in anenterprise system type Business Information Data Context (environment + demand) Δlaw Δcustomerneeds Function Construction / ontology perspective Construction / implementation people means Context (supply) Changes in environment  changes in several aspect systems and perspectives EEWC 2013

4. Change is needed … fast … and in whatexactly? • Agility – the ability to changequickly – is vital • Everyone wants agility, butwhatexactly is changing? • Most literatureonchange and agility is about • The process of change • Changedrivers (environmental) • Variablity in essence between ‘comparableorganizations’ has been researchedearlier • Normalized Systems theoryadresses IT implementation variables explicitly • 8 anticipated types of change • Cross-cutting concerns No list of organizationimplementation variables currentlyexists EEWC 2013

5. These variables are crucialfor the EnterpriseEngineer • Traceability in governingtransformations • Uniform way of working • Generic IT support • To prevent combinatorialeffects in the organizationitself (Huysmans, van Nuffel) EEWC 2013

6. Variables have been found in literature and practical cases • Directed searches for organization implementation (variables) did not yield anythinguseful • Withsomefantasy, literatureprovided 20 variables, incl. a.o. • van Oosterhout • Sarkis • Tsourveloudis • Sherehiy • COPAFILTH / BIZZdesign • Hoogervorst: FrameworkforEnterprise Engineering • 10 variables have been found in the EU-rent case • Object Management Group • DEMO models v3.5 EEWC 2013

7. EU-rent (1) EEWC 2013

8. EU rent (2) EEWC 2013

9. A lot of variables canbe present in onesentenceonly • For a small amount of money, a student would await the arrival of a rented car, e.g. at an airport, and drive it back to the office of RAC, after which the student would go home by public transport. • Sourcing • X-ref act / employee • Denotation and accuracy (of drop-off location) • Workplace • X-ref act / location • Delegation (as the students do not perform T04/rq) • Competences • IT: information (about drop-off location/time and known car damages) present on mobile device EEWC 2013

10. Results (summarized) EEWC 2013

11. Example benefit Technicalissues Repairer Legend Carpick-ups actor role fact-bank mechanic ✗ Contracts Car issuer information link functionary type Cardrop-offs student Geo Variabilty in essence + organizationimplementation variables + IT variables are the basis foragile IT EEWC 2013

12. Future research • repeat the procedure from the EU rent case for real-life observations • or procedure descriptionsfromlargeorganizations • add rigor to each variable found • what exactly is its meaning, and why is this variable positioned in a certain EEF-cell • validate with existing IT systems • to what extent these variables are explicit, and for the implicit variables, where they hinder organizational flexibility • elaborate a model for coordination and work flows • including the assignment of subjects to actor roles or functionary types, the assignment of tasks to subjects, and the prioritizing and scheduling of tasks EEWC 2013

13. Ourquestions to you • Whatelements do you miss in our list of organizationimplementation variables? • Whatimprovementscanyousuggestforourapproach? EEWC 2013

14. Thanks for your attention! ir.MarienKrouwel, Capgemini Marien.Krouwel@capgemini.com dr. Martin Op ‘t Land, Capgemini Martin.OptLand@capgemini.com Questions? EEWC 2013

15. Background & Back-up EEWC 2013

16. GSDP EEWC 2013